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Why is data being used while I am on wi-fi?
hen1
Member

My HTC m8 uses my data plan when I am connected to wi fi at home. The data is used when turned off. How can I stop this?

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Re: data use
vzw_customer_support
Customer Support

hen1,

I definitely understand your concern. Be aware that the device will always pick up the strongest signal. To optimize your data usage, you can turn off the cellular data when home to avoid using your cellular data. You also can find out what is using the data and stop only that app or feature. Here is a link to help with options http://vz.to/1xUJ9BG.

VanetrisC_VZW

Follow us on twitter @vzwsupport

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Re: data use
Ann154
Expert
Expert

Is the cellular data connection really turned off or just dormant because the wifi radio is on?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: data use
vzw_customer_support
Customer Support

hen1,

I definitely understand your concern. Be aware that the device will always pick up the strongest signal. To optimize your data usage, you can turn off the cellular data when home to avoid using your cellular data. You also can find out what is using the data and stop only that app or feature. Here is a link to help with options http://vz.to/1xUJ9BG.

VanetrisC_VZW

Follow us on twitter @vzwsupport

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