Getting your phone features to work properly is our goal. I trust we can find a prompt solution for your device concerns. Let's work on the e-mail issue first. When did this issue begin? Are you using a third party app or the native email you used when the phone was set up?
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Problem fixed at the local Verizon store. Something to do with a "internal error". Way too complicated for a " Old Guy" like me. Thanks for your concern
Sent from my Verizon 4G LTE Smartphone