@nascar wrote:There is a pattern of complaints just after a new area gets 1.9. I completely understand the frustrations with the colors, contrasting, and fonts. Also the vast inconsistencies among the different screens and menus. I have voiced my concerns all throughout beta. There are probably reasons beyond anyone's control to try to achieve a true HD guide. But it can be improved.
I will say that after a couple of weeks, once all of the really nice features in 1.9 are realized the complaints dwindle.
And truthfully I do not understand those frustrations. I find the colors much more pleasing than the old Guide, the contrast just fine, and the fonts are very readable. I have vision problems, I am 70 years old, very nearsighted and red-green colorblind, and I can read the Guide and other menus even without my glasses on my 40" LCD from 8 to 10 feet away, not real well, but just as good or better as I could with 1.8. I know you voiced your concerns during the beta, I saw all of the concerns from all of the testers, but improvements were made.
I am not saying that things can't be improved. Obviously, for some people, the Guide is apparently actually hard to read. But I believe that is a small minority of the customer base. And there are some other bugs or issues that need to be addressed. But to me there is absolutely nothing that is a showstopper, I view 1.9 as a big step forward. I do hope that the developers will include in the next release some options for customizing the colors and fonts, and the channel info bar.
What I think bugs me the most is the relatively small number of people (actual customers? I don't know) who come here, fill the boards with complaints, and then most of them usually just disappear after a day or two. Why? What is their purpose? They have options, like go to cable or satellite, or even OTA. Plus in this particular case with 1.9 I think many, maybe most, of the complaints are being generated by people that have old hardware, 6xxx boxes. If that is correct, then many of those complaints can be easily fixed by getting 7xxx boxes. Mark suggested that Verizon get pro-active and contact those customers who have 6xxx boxes, I thought that was a great idea. Verizon knows who they are, why not do it? Good public relations and improved customer satisfaction I think.
Oh well, you are right, things will probably settle down soon. And then 1.9 will go live in New York, can't wait for that.... 
There was much more that I brought to the table then the sneak peak forum. Much of my contributions went unseen since I directly worked with the IMG team and the forum was secondary.
Couple of write ups of my contributions...
So I appreciate when you say "I view 1.9 as a big step forward". If you saw 1.9 when we received it to the 1.9 you now have, well... it was just 1.8 but blue.
@Justin wrote:
@nascar wrote:There is a pattern of complaints just after a new area gets 1.9. I completely understand the frustrations with the colors, contrasting, and fonts. Also the vast inconsistencies among the different screens and menus. I have voiced my concerns all throughout beta. There are probably reasons beyond anyone's control to try to achieve a true HD guide. But it can be improved.
I will say that after a couple of weeks, once all of the really nice features in 1.9 are realized the complaints dwindle.
And truthfully I do not understand those frustrations. I find the colors much more pleasing than the old Guide, the contrast just fine, and the fonts are very readable. I have vision problems, I am 70 years old, very nearsighted and red-green colorblind, and I can read the Guide and other menus even without my glasses on my 40" LCD from 8 to 10 feet away, not real well, but just as good or better as I could with 1.8. I know you voiced your concerns during the beta, I saw all of the concerns from all of the testers, but improvements were made.
I am not saying that things can't be improved. Obviously, for some people, the Guide is apparently actually hard to read. But I believe that is a small minority of the customer base. And there are some other bugs or issues that need to be addressed. But to me there is absolutely nothing that is a showstopper, I view 1.9 as a big step forward. I do hope that the developers will include in the next release some options for customizing the colors and fonts, and the channel info bar.
What I think bugs me the most is the relatively small number of people (actual customers? I don't know) who come here, fill the boards with complaints, and then most of them usually just disappear after a day or two. Why? What is their purpose? They have options, like go to cable or satellite, or even OTA. Plus in this particular case with 1.9 I think many, maybe most, of the complaints are being generated by people that have old hardware, 6xxx boxes. If that is correct, then many of those complaints can be easily fixed by getting 7xxx boxes. Mark suggested that Verizon get pro-active and contact those customers who have 6xxx boxes, I thought that was a great idea. Verizon knows who they are, why not do it? Good public relations and improved customer satisfaction I think.
Oh well, you are right, things will probably settle down soon. And then 1.9 will go live in New York, can't wait for that....
