My experience with In-Home Agent has not been good (attached is a PDF with my most recent experience if you are interested). So, is In-Home Agent currently being enhanced? If so, can you give me any idea of what new features we might see soon? I think the concept of In-Home Agent is great, but the current implementation leaves a lot to be desired (that is about as nicely as I can say it 
).
Thanks for any info you are willing to provide.
Patrick,
I would love to hear from you or anybody else regarding In-Home Agent. However, maybe I should explain a little bit. I am just an inveterate experimenter after spending 37 years in the computer business, lots and lots of testing of new hardware and software, etc, now retired. So when I see something new, I like to try it out. And that is what I have done with In-Home Agent, I really have never had a need for it, my FiOS services plain and simple work, have from the beginning.
I have no specific ideas of what could be added, but what I do see is a need to fix what is now broken, and deliver what is promised (ie, I really thought I might find something useful when I went to the STB section, instead it appears to offer only the user guide, and then failed at even that). Now, maybe if I could feel confident that it would not screw up my working environment when I selected various areas, I might be able to suggest some enhancements
@Justin wrote:
Patrick,
I would love to hear from you or anybody else regarding In-Home Agent. However, maybe I should explain a little bit. I am just an inveterate experimenter after spending 37 years in the computer business, lots and lots of testing of new hardware and software, etc, now retired. So when I see something new, I like to try it out. And that is what I have done with In-Home Agent, I really have never had a need for it, my FiOS services plain and simple work, have from the beginning.
I have no specific ideas of what could be added, but what I do see is a need to fix what is now broken, and deliver what is promised (ie, I really thought I might find something useful when I went to the STB section, instead it appears to offer only the user guide, and then failed at even that). Now, maybe if I could feel confident that it would not screw up my working environment when I selected various areas, I might be able to suggest some enhancements
Justin glad to hear that you are happy with your FiOS services and have not had any issues. We do appreciate your interest and feedback around In Home Agent and will bring your comments and recommendations back to our develop team.
You made a lot of good points in your post, but relative to the optimization comment the In Home Agent will recommend Optimization based on the service tier that your subscribed to. Have you run the optimization routine within In Home Agent?
@Justin wrote:
Patrick,
I would love to hear from you or anybody else regarding In-Home Agent. However, maybe I should explain a little bit. I am just an inveterate experimenter after spending 37 years in the computer business, lots and lots of testing of new hardware and software, etc, now retired. So when I see something new, I like to try it out. And that is what I have done with In-Home Agent, I really have never had a need for it, my FiOS services plain and simple work, have from the beginning.
I have no specific ideas of what could be added, but what I do see is a need to fix what is now broken, and deliver what is promised (ie, I really thought I might find something useful when I went to the STB section, instead it appears to offer only the user guide, and then failed at even that). Now, maybe if I could feel confident that it would not screw up my working environment when I selected various areas, I might be able to suggest some enhancements
Justin
I should also mention that the Auto Fix Set Top Box Function in In-Home-Agent actually will reprogram the Set Top Box so that its authorized for all of the subscribed services. So In Home Agent will fix any out of sync issues from a programming perspective.
I did post some additional information regarding In Home Agent regarding its full capabilities just in case your interested in more information regarding this tool.
Thanks!