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Live streaming

I can only view the snapshot view of my camera online. When I switch over to live screen all I see is a white box with a small red X in the upper left hand corner. I can see live streaming on my phone but not my computer.  Does anyone know what the problem may be?

Labels (1)
Re: Live streaming
Contributor - Level 1

Be sure you sign out on your phone before you try it on your computer. The system doesn't seem to be able access from more than one sign in at a time. Other than that I can't think of anything.

Re: Live streaming
Enthusiast - Level 1

Im sure you have already solved this but just in case you haven't check you JAVA settings. The live stream uses java.