CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
Water_Czar
Newbie

To say that navigating the Verizon website is a nightmare is a total understatement! 

Can anyone help me find the location of Trouble Ticket Status Reports???  Thanks.

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Re: CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
dslr595148
Community Leader
Community Leader

#1 If you are on DSL OR FIOS, go to

http://www22.verizon.com/residentialhelp/highspeed OR http://www22.verizon.com/residentialhelp/fiosinternet

#2 click on View Repair Status

Re: CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
nyrozzie2
Newbie

I also had an open ticket but when I typed in my User ID to get the status, all I got was a ticket number with no status.

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Re: CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
VZ_Javier
Enthusiast - Level 3

Dear Nyrozzie,

Did you find the ticket?  What was the issue?  How may I assist you?  Thanks

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Re: CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
Hubrisnxs
Legend

www.verizon.com/connect

download the in home agent,   it gives you trouble ticket status without having to try to navigate the website to find it.   fast and easy

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Re: CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
randoob
Newbie

The Verizon Website is broken, perhaps deliberately. All links purporting to take you to trouble tickets end up here, which is like they are laughing in yoiur face.

javascript:oneCMS_Redirector('https://www22.verizon.com/foryourhome/erepairnet/dslrepairanr/common/hsilookup.aspx');

We're sorry OUR WEBSITE STEPPED OUT BRIEFLY TO
CHECK OUT THE LATEST FiOS MOVIE DEALS. Bad timing, we know.

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Re: CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
Hubrisnxs
Legend

www.verizon.com/repair    

I was able to go there just fine?

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Re: CAN'T FIND SITE FOR TROUBLE TICKET STATUS----HELP!
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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