E3200 (3.1.0.12) Locks Up Once a week
KDnVB
Enthusiast - Level 3

When it happens all wifi devices connected to it lose internet and the Fios TV Set Top Box teed off the coax it shares freezes.  Immediately after power cycling the E3200 all wifi devices are released and able to connect to the G3100 restoring internet access as well as TV is restored.  Nothing connected to the G3100 are affected.

See this in the E3200 log which repeats every minute until power cycled then it clears...

2021 Oct 8 12:28:51
arc_cloud
warning
[CLOUD.4][ADV] cloud test link failed, try again
2021 Oct 8 12:28:51
arc_cloud
err
[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
 
Any ideas?
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Re: E3200 (3.1.0.12) Locks Up Once a week
dexman
Community Leader
Community Leader

Some of the letters in the error messages are lopped off.

How is the 3200 connected to the 3100? (Ethernet, coax or Wi-Fi) 🤔

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Re: E3200 (3.1.0.12) Locks Up Once a week
KDnVB
Enthusiast - Level 3

Coax

Error msg,

2021 Oct 8 12:28:51
arc_cloud
warning
[CLOUD.4][ADV] cloud test link failed, try again
2021 Oct 8 12:28:51
arc_cloud
err
[CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.

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Re: E3200 (3.1.0.12) Locks Up Once a week
dexman
Community Leader
Community Leader

Does the described trouble in this linked Reddit topic look similar to what is happening with your service? 🤔

Fios G3100 Router Issue. Connection Interruptions. Advance Error Log in Post : Fios (reddit.com) 

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