Extremely slow DSL speeds recently (PA)

[JYoung2]

Looks like the problem has been solved near Cambridge Springs.  I have had greater than 2 Mbps all day, no slow down after 3 PM.  Hope others are finding the same.  Handled very poorly by Verizon.

[w3iax]

Looks like Verizon has found THEIR PROBLEM and fixed it.  Good speed all day yesterday in Franklin TWP, Erie County.

I never did receive a text message to notify me that problem was fixed.

Lets hope that it stays fixed !

Verizon Customer Service is still the worst I have ever dealt with.

[Grey5]

Cambridge Springs is close to my location....and, so far so good. Consistant >100KBytes/s download from a random generated image.

I got a call saying "resolved", but had no additional ticket, and no-one had been round to check the line. The last call they said there's noise on my line. The other item they said was that there are no other problems in my area; So, unless I have a DSL transport issue, these forums really don't get us to a verizon engineer, or show them that there are multiple issues in an area (granted, if we all say how bad a system is, they need to see what is a real issue, and what is client-mis-diagnosed issue.. Happens I guess).

Had some blips in the SNR from the new modem (which didn't fix the issue, but I wonder if it gave them additional tools to troubleshoot the issue).

Rate D/U: 3360kbps/864kbps

                Down            Up
SNR (dB):        47.1            11.0
Attn(dB):        14.5            10.0
Pwr(dBm):        17.2            11.9

[CJHorne1]

On October 1st, I had asked their network engineer to move my address to a new Gateway.  He put me on hold for a long time, apparently checking with someone and finally responded they couldn't do that.  About an hour later, I noticed a higher speed noted on the modem page (192.168.1.1) and received an automated call from Verizon saying probelm is fixed.  I noted they have me on a different Gateway!  Instead of 71. prefix, I think it started 69.  I think this was October 1st about 9:50 pm.

I am paying for DSL enhanced, and expect speeds in the area of 7.0 MBS.  While performance is greatly improved, it still isn't where it should be.  After 9:00 pm / 9:30 pm, performance deteriorates so download speed tests fluctuate between 1 MBS and 5 MBS.   I did try streaming two HQ movies at the same time and there was no stuttering.  The modem is showing 7.6 MBS (on page 192.168.1.1) and morning testing is in the area of 6.5 MBS to 7.1 MBS.

So while performance is greatly improved, I am not getting what I am paying for.  At least it is better than the 0.1 to 0.5 MBS I was getting previously.  I wish they could fix the congestion that seems to occur after 9:00 pm.  I am getting tired of the 2 to 3 hour time commitment needed to contact Verizon, and after all that, speaking with people who seem to be focused on equipment problems on the customer end, not being able to visualize the big picture of a Verizon problem affecting many customers.

[Gio7707]

interesting thread , I posted back in March 2012 about this problem:

http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/SPEEDTEST-SLOWER-THAN-71-SLOWER-THAN-T...

So far my speed is "ok" but did never improve (I guess I should get a credit on my bill ??)  It went from 2.59 mb/s to 1.13mb/s and we all pay money for this ??

I really don't have time to track pings and upload data as I am a working citizen ... So what is the solution here ??

My daughter is in college far away and because of slow speed skype wouldn't work good from my side ..

http://www.speedtest.net/result/2221121588.png

Grade D-  really ??

[CJHorne1]

Finally the speed is at a point where I am satisfied.  Very smooth during the day but tests get choppy at night.  Not perfect, but good enough.

[EJM48]

I live in Beaverdale, PA and have been having the same problems with my internet service. Sometimes it won't even connect at all. Called Verizon & went thru all the testing & still have problems. They told me it was aproblem with the external wires & a tech is to come out on Tuesday. A few weeks ago they told me it was my modem & sent me a new one. Now it's worse than it was before.  I told the guy on the phone I am at the point were I'm ready to cancel Verizon & find a new internet provider.

[DC_Guy]

We're having the same exact issues in Washington, DC.

[1redbaron1]

I used to have a reliable 2.9 Mb/s connection for several years. About 6 weeks ago it dropped to half! With the technicians help we determined that it was not my equipment but something the "network specialists" were able to fix. But within a few days the speed again deteriorated. The "network specialist fixed it again. When it started to go down to half speed again, I was told that this speed was NORMAL for my area! Remember it was fixed twice by Verizon, and that I had full speed for a long time before.

I believe that Verizon has doubled on the number of users without upgrading the equipment

[AnnieS1]

Hi 1redbaron1,

Have you contacted customer service or technical support lately?  I'm trying to find the best way to help you get some resolution with your issues.

AnnieS