OUTAGE in NOVA- Sterling, VA
wvig75
Enthusiast - Level 3

Looks like TV, Internet and Phone is down in my area Sterling,VA NOVA. Status says should be back around 8pm. Would be nice if they could post this infor somewhere, was on hold for 30min. then hung up and tried again.

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Re: OUTAGE in NOVA- Sterling, VA
walt178
Specialist - Level 3

@wvig75 wrote:

Looks like TV, Internet and Phone is down in my area Sterling,VA NOVA. Status says should be back around 8pm. Would be nice if they could post this infor somewhere, was on hold for 30min. then hung up and tried again.


Under "Notification Settings" in your Profile is an option to be notified of outages that affect your service.  You can receive these alerts via email and/or cell phone text message.

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Re: OUTAGE in NOVA- Sterling, VA
walt178
Specialist - Level 3

@wvig75 wrote:

Looks like TV, Internet and Phone is down in my area Sterling,VA NOVA. Status says should be back around 8pm. Would be nice if they could post this infor somewhere, was on hold for 30min. then hung up and tried again.


Under "Notification Settings" in your Profile is an option to be notified of outages that affect your service.  You can receive these alerts via email and/or cell phone text message.

Re: OUTAGE in NOVA- Sterling, VA
wvig75
Enthusiast - Level 3
Thanks for this Walt. Got it all set up now.
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Re: OUTAGE in NOVA- Sterling, VA
wvig75
Enthusiast - Level 3

Services should be back around 8pm, still down.

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Re: OUTAGE in NOVA- Sterling, VA
vocatan
Newbie
Looks like the estimated time to restore service is longer now web page up at http://www22.verizon.com/support/residential/service_outage_information.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N... Outage Alert- All Services Impacted An outage has been detected that impacts your ability to use the Internet, send and receive email, and utilize FiOS TV services, including live TV and Video on Demand, and telephone services. Estimated Restoration time: 06-JUN-13 21:46:00 EDT
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Re: OUTAGE in NOVA- Sterling, VA
cbcbblock1
Newbie

Our FIOS internet and TV are still down.  Has the outage been resolved?  We still seem to have the outage in 20165

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Re: OUTAGE in NOVA- Sterling, VA
cacortez66
Newbie

I'm in 20166 and I was able to get back online only 5 minutes ago. Problem should be fixed. Also, if you're not back online yet, try to reset your router.

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Re: OUTAGE in NOVA- Sterling, VA
CCHHunter
Newbie

As of 5:30AM this morning I still did not have any connectivity from 20165, but had to leave for work so I'm not sure yet.  What a pain though.  Wonder what caused the outage?

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Re: OUTAGE in NOVA- Sterling, VA
rdoten
Newbie

I talked to them this morning.  Someone severed a line somewhere in Sterling (possibly backhoe) midday yesterday (6/6). Verizon needed to dig up the cable, and go through the laborious process of re-connecting each fiber.  So, who gets lit up first is a crap shoot, as they work through hundreds or thousands of strands.  The estimate on my ticket keeps getting pushed back, now it says 9pm tonight.  

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Re: OUTAGE in NOVA- Sterling, VA
wvig75
Enthusiast - Level 3

Thank Verizon. My Internet and Phone is back. TV is still down, they said should be back around 2pm EST.

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