Property Damage during FIOS installation in the neighbourhood
resident123
Newbie

One of the pipes leading to the house outside of our fense was damaged during the FIOS work being done on our street. Please escalate this issue. The pipe has been temporatily disconnected to prevent leaks and further damage. Address is {edited for privacy}

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Re: Property Damage during FIOS installation in the neighbourhood
Verizon_Support
Customer Service Rep

Hello resident123, As stated this issue has been resolved in your private support case. Please let us know if you need anything else.

-Mitchell

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Re: Property Damage during FIOS installation in the neighbourhood
KaLin
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: Property Damage during FIOS installation in the neighbourhood
Verizon_Support
Customer Service Rep

Hello resident123, As stated this issue has been resolved in your private support case. Please let us know if you need anything else.

-Mitchell

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