Re: Ridiculously Slow "HSI Enhanced"!
CSULA21
Enthusiast - Level 2

8:20am (PST) Speed Test: 9.24 Mbps (download)

If the speed drops back to an unacceptable #, I'll be canceling with VZ and looking elswhere for Net service; a week is long enough to resolve an issue like this. Glad I have options. Can't even imagine what it's like to be held hostage.

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Re: Ridiculously Slow "HSI Enhanced"!
CSULA21
Enthusiast - Level 2

11:28am (PST): 1.14 Mbps... SMH

Goodbye Verizon

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Re: Ridiculously Slow "HSI Enhanced"!
LawrenceC
Moderator Emeritus

Hi CSULA21,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: Ridiculously Slow "HSI Enhanced"!
Verizon_Support
Customer Service Rep

Hello CSULA21,

Unfortunately due to non response we will close the private thread. If you still need assistance on the matter or ever need help with anything else let us know in  a new public post.

Thank you,

-Jeramy

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