Router/Extenders Loses Connectivity Constantly

[dexman]

Sorry for the delay in replying back. ☹️

Did Verizon replace the "guts" of the ONT with the Alcatel-Lucent (Nokia) 211 or is the Motorola ONT still inside?

It looks like there are multiple coaxial cables coming out of the bottom of the enclosure. Is there a splitter inside of it? Usually there is a single "F" connector on the various ONTs.

The 3100 keeps log files of various errors and statuses. Those files may contain clues as to what the router itself is seeing. Other forum leads are better versed in reading and decoding the information contained in the logs than I am. Also, Verizon Support can log into the ONT and check to see if it is picking-up errors of some sort.

Could a picture of the inside of the enclosure be added? 🤔

If the terminators don't resolve the issue, I would try reaching out to Verizon support and have them pull the logs in the ONT & router to see if they point to something.

[tdeprenda]

No worries. I’ll open up the box and take a pic so you can see what’s going on.

[dexman]

Temporary coaxial cable runs could be done but checking the logs might yield a faster result. 🙂

[tdeprenda]

How do I check logs?

[dexman · Accepted solution]

This should lead to the logs:

Open a browser.

In the address bar enter 192.168.1.1

When the not private warning message appears, select Advanced.

Select "continue to 192.168.1.1"

Enter the router's Admin password in the box. (Note, this is a different password than the WiFi password). The Admin password is found on the back of the G3100.

Once logged in select "Advanced"

Select "Diagnostics & Monitoring"

Select "System Logging"

From there, the various logs can be checked by clicking on the corresponding tab.

[tdeprenda]

Here are pics of inside of box as well as the system log. Thanks!

[tdeprenda]

It would not let me upload the whole text file so let me know if something else is needed. Thanks!

524K buff, 52000K cached
2022 Sep 25 04:20:00 info resource_usage: [SYS] CPU: 25% usr 70% sys 0% nic 0% idle 0% io 0% irq 4% sirq
2022 Sep 25 04:20:00 info resource_usage: [SYS] Load average: 8.62 8.86 8.98 17/242 30475
2022 Sep 25 04:20:00 info resource_usage: [SYS] PID PPID USER STAT VSZ %VSZ %CPU COMMAND
2022 Sep 25 04:20:00 info resource_usage: [SYS] 15711 1 root R< 25772 6% 8% /usr/sbin/arc_muap
2022 Sep 25 04:20:00 info resource_usage: [SYS] 4706 1 root R 2900 1% 8% eapd
2022 Sep 25 04:20:00 info resource_usage: [SYS] 9074 1 root S 32592 8% 4% /usr/sbin/arc_tr69
2022 Sep 25 04:20:00 info resource_usage: [SYS] 15665 1 root S< 19416 5% 4% /usr/sbin/owlmap
2022 Sep 25 04:20:00 info resource_usage: [SYS] 23728 1 root S 15112 4% 4% /usr/sbin/arc_lcmd start
2022 Sep 25 04:20:00 info resource_usage: [SYS] 30416 30409 root R 3260 1% 4% top -b -n 1
2022 Sep 25 04:20:00 info resource_usage: [SYS] 15724 1 root S 58292 14% 0% owl -conf
2022 Sep 25 04:20:00 info resource_usage: [SYS] 29533 27059 root S 41772 10% 0% /bin/shgw_fpid
2022 Sep 25 04:25:00 info resource_usage: [SYS] Mem: 334492K used, 93508K free, 0K shrd, 712K buff, 52500K cached
2022 Sep 25 04:25:00 info resource_usage: [SYS] CPU: 41% usr 58% sys 0% nic 0% idle 0% io 0% irq 0% sirq
2022 Sep 25 04:25:00 info resource_usage: [SYS] Load average: 8.69 8.89 8.97 12/243 6663
2022 Sep 25 04:25:00 info resource_usage: [SYS] PID PPID USER STAT VSZ %VSZ %CPU COMMAND

[tdeprenda]

Sorry, first pic I uploaded had a serial no. and was rejected by admin. Here is the inside of ONT.

[dexman]

Ah...The ONT is a Motorola, which supports gigabit Internet (although Verizon no longer installs that model). I noticed the Ethernet cable plugged into the jack. That should go to the back of the router. 

A few more questions (sorry if they are repeats...lots of info discussed so far)

Is it known if devices connected to the router itself disconnect or is it limited to ones connected to the extenders?

If the trouble impacts the router & extenders, could another Ethernet cable be temporarily run from the ONT to the router? The idea is to isolate the existing Ethernet cable. If the problem remains, that will point to either the router or the ONT (I don't think this is an upstream issue).

I'm not well versed on the information presented in the logs, so I'll have to defer to others on that. My suspicion is that the ONT, given that it is an older model and is located outside of the house, is the problem...again, just a suspicion. 🙂

Nowadays, Verizon looks to install ONTs inside whenever possible. The sheltered/protected environment helps to prolong the life of the electronics. The Tellabs 611 ONT that Verizon installed in our basement lasted roughly 13 years. It was swapped out with an Alcatel-Lucent (Nokia) 211 when I bumped up to gigabit Internet service.

Verizon support can access the logs in the ONT for review. 

[tdeprenda]

Yes, you are correct regarding the speed… we have gigabit and the Ethernet goes from ONT to wall port and Ethernet cable connects router to wall port.