The DYNAMIC IP address Verizon assigned me is in a range that is BLOCKED at SpamHaus?
timo888
Newbie

{word filter avoidance} My public IP address is in a range that is blocked? 

My mail is authenticated! I am providing my Verizon username/password when I send mail out via the outgoing.verizon.net SMTP server. I am doing exactly what Verizon tech support (escalation specialist) told me to do.

http://www.spamhaus.org/pbl/query/PBL275150

Outbound Email Policy of Verizon Online for this IP range:

It is the policy of Verizon Online that unauthenticated email sent from this IP address should be sent out only via the designated outbound mail server allocated to Verizon Online customers. To find the hostname of the correct mail server to use, customers should consult the original signup documentation or contact Verizon Online Technical Support.



Removal Procedure

Removal of IP addresses within this range from the PBL is not allowed by the netblock owner's policy.



About The PBL

The Spamhaus Policy Block List ("PBL") is an international anti-spam system maintained by The Spamhaus Project in conjunction with Internet Service Providers and is used by Internet networks to enforce inbound email policies. The PBL database lists end-user IP address ranges which should not be delivering unauthenticated email to any mail server except those provided for specifically for that customer's use. The PBL lists only IP addresses (not domains or email addresses).

For full information on how the PBL operates please see the PBL Home page and the PBL Frequently Asked Questions.
Message Edited by KaLin on 06-18-2009 07:31 AM
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Re: The DYNAMIC IP address Verizon assigned me is in a range that is BLOCKED at SpamHaus?
JennyC
Newbie
I have this same problem and called tech support.  The person was clueless at first and tried to brush me off by saying all they did was "get me on the internet" and everything else was my problem -- I explained a little more about it and after consulting with someone else she told me there is no solution to this problem other than using the web interface.  When I said that was unnacceptable and means I would have to get rid of Verizon she said "I guess so."  So I'm looking into cable -- but I can't really believe how rude she was and that what she told me is true. 
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Re: The DYNAMIC IP address Verizon assigned me is in a range that is BLOCKED at SpamHaus?
spacedebris
Master - Level 2

unfortunatly spamhaus is a 3rd party system. there is nothing that verizon can do about them other than to make sure that the "authentication" is enabled. Since spamhaus is responding, you know that the authentication is enabled because the email would not have been sent in the first place.

the spamhaus FAQ gives several suggestions but none of them apply to verizon as if any of their suggestions were not already being done, you wouldnt be able to send an email out via Verizon anyway.

this is going to be an issue on spamhaus's side and there is not much verizon can do about it. The only thing to try is to see if Verizon can break the DHCP lease on the IP address and get you into another block. other than that, it means dealing with spamhaus

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Re: The DYNAMIC IP address Verizon assigned me is in a range that is BLOCKED at SpamHaus?
JennyC
Newbie

Hi, thanks so much-- but this is what it says on the Spamhaus site:

Outbound Email Policy of Verizon Online for this IP range:

It is the policy of Verizon Online that unauthenticated email sent from this IP address should be sent out only via the designated outbound mail server allocated to Verizon Online customers. To find the hostname of the correct mail server to use, customers should consult the original signup documentation or contact Verizon Online Technical Support. (http://www.spamhaus.org/pbl/query/PBL270930 )

 

 

I use authentication and tried using different ports but that has had no effect.

  

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Re: The DYNAMIC IP address Verizon assigned me is in a range that is BLOCKED at SpamHaus?
spacedebris
Master - Level 2

@JennyC wrote:

Hi, thanks so much-- but this is what it says on the Spamhaus site:

Outbound Email Policy of Verizon Online for this IP range:

It is the policy of Verizon Online that unauthenticated email sent from this IP address should be sent out only via the designated outbound mail server allocated to Verizon Online customers. To find the hostname of the correct mail server to use, customers should consult the original signup documentation or contact Verizon Online Technical Support. (http://www.spamhaus.org/pbl/query/PBL270930 )

 

 

I use authentication and tried using different ports but that has had no effect.

  


Exactly. You do use authentication. Thats exactly the point. You wouldnt be able to send emails at all if authentiction wasnt turned on so that suggestion by spamhaus is already done. Second, the only port used by verizon email is 587, so the suggestion that you may have another port is out the window as well because if it was anything else, you wouldnt be able to send email either. So it is NONE of those issues. The spamhaus suggestions do not apply as if they were not that way in the first place you wouldnt be able to send any emails via Verizon and would not be having this symptom. The fact that you can send an email in the first place means that all the spamhaus suggestions have already been verified as working.

Like I said earlier, this is a spamhaus issue at this point. Everything that spamhaus suggested you check has been verified as working on the verizon side.

The only thing left to try on the verizon side is to get you a new IP and see if spamhaus likes it better.

The suggestion that the only work around was to use the web interface is a vaild idea because emails sent via the web use a different IP address range than the one used at your house. getting a new IP may help. Otherwise, you will need to contact spamhaus directly

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