Vz in home agent not working

[CJB99]

Router = ACTIONTEC-E

Start in home agent

it detects correct router and 

Successfully loaded configure file into DOM

does some other checking and

Successfully loaded configure file into DOM  {again}

tries to login to router with my userid and password

IT FAILS

tries all combination of default passwords (password, password1,verizon,verizon1)

IT FAILS

PROGRAM STOPS

The question is why, I have been in contact with support and they have no answer, as of yet

Note:

This router was recently replaced and I believe the configuration file in now encrypted and in house agent can not handle this situation

Can anyone help out?

[hbic31]

If you haven't changed the router password since the tech installed it, then the password is supposed to be your routers serial number.  User name is admin.

However, in my case, I put in the routers serial number and it says it's failed.  I tried password and admin as passwords, both fail. 

But maybe your serial number will work for you.

[Hubrisnxs]

serial number is case sensitive.   so capitals. 

[CJB99]

Thanks but I've changed the password to my own and also tried all of the defaults. I've re-booted the router (both hard and soft), restored defaults and forced a reload of the firmware. If I look at the log it will say an error occurred and to call support. Which I have done about a week ago. No solutions of yet

[fitz6]

How to download Vz in home agent?