First off my the plan i am currently paying for is the 1.1-3 mbps plan, since it is the highest speed offered in my area. For the past three months i have not once gotten over a speed of .8mbps and 90% of the time it is around .5. Secondly my upload speed is usually around .15. Is there anything i can do to increase this speed? Im about to drop the service,IMO its not worth the money when i can use my phone and it 10x faster. I have a macbook pro directly hook with eithernet cable and no other computers or devices using the WiFi when checking speeds.

@kolven93 wrote: I also have really bad home phone quality to the point i cannot hear the person on the line. To get the DSL fixed, you should get this part fixed. Call Verizon from another phone, allow them to run tests, and request a tech roll to get th...

Where is the filter installed at? Is it at the jack or the back of the phone?

I have tried multiple filters and it stil happens, the rep on the phone said it was a firmware problem, even though the service and router are only 3 months old.

If the white noise goes away when you shut off the modem/router then you are either missing the micro-filter, it is installed incorrectly or it is defective. It is not the modem/router causing the issue.

They are sending me a new router which they said should fix both problems, because the static goes away when i turn it off. Hopefully this helps

Smith6612- Thank you for the help, Will talk to them later today and hopefully can get it all cleared up!!

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:http://www.verizon.com/repairYou can find tools on the Verizon Residential Support page that may help you diagnose your issue:http://www22.verizon.com/residentialhelp

I also have really bad home phone quality to the point i cannot hear the person on the line.

What should i do about Internet Speeds Consistantly Slow

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If you have replaced the filters the only other solution is a DSL splitter at the NID and a dedicated DSL jack. This will ensure no white noise on the phones at all.

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