Worst support ever
johnniebod
Enthusiast - Level 1
I have had my fourth bad DVR in less than one year. First, I am sick of refurbished garbage. Second, upon calling, the rep refused to get me a supervisor and simply shipped a replacement without my consent. I try online chat. I am told that I would have to pay for a service call but they can come on Sunday (so only 2 days down instead of 4). No one shows. Supervisor is supposed to call me back, never does. This is unacceptable! I guess Verizon is so big they no longer care about their customers!
0 Likes
Re: Worst support ever
LawrenceC
Moderator Emeritus

Hi johnniebod,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Re: Worst support ever
Verizon_Support
Customer Service Rep

Hi johnniebod,

We've had to close your private support case due to non-response. If you still require assistance, please reach out to us over these public boards.

Thanks,

Art

0 Likes