Deteriorating upload on 500 plan (part Two)
cpufrost
Newbie

Previous ticket opened December last year.  Resolved by late Feb!

Well it's back again...

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Re: Deteriorating upload on 500 plan (part Two)
cpufrost
Newbie

Ok it's dropped since yesterday.

image

Can we get a ticket opened for this issue?

It's the same problem I had before!

RE:

https://forums.verizon.com/t5/Fios-Internet/500Mbps-service-upload-speed-slowly-decreasing-help-plea...

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Re: Deteriorating upload on 500 plan (part Two)
ElizabethS
Moderator Emeritus

You need to contact Verizon tech support and ask for assistance.

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Re: Deteriorating upload on 500 plan (part Two)
cpufrost
Newbie

I did, they bounced the ONT and the chat timed out before I was able to connect via cell hotspot.

I need a tech to come onsite to verify the issue as before so this can be fixed.

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Re: Deteriorating upload on 500 plan (part Two)
ElizabethS
Moderator Emeritus

You can diagnose issue and make appointments for service through this link:


http://www.verizon.com/repair
 

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Re: Deteriorating upload on 500 plan (part Two)
cpufrost
Newbie

A tech is coming tomorrow AM (scheduled).

Just providing an update:  upload is down to 378Mbs now or close to 200Mbps less than what it normally is!

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