Re: Sloooooow dsl
Sycho_da
Enthusiast - Level 2
Transceiver Revision: 7.1.254 Vendor ID Code: 4 Line Mode: T1.413-Mode Data Path: Fast Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 1088 384 Margin (db) 125.5 12.0 Line Attenuation (db) 31.0 18.5 Transmit Power (db/Hz) 14.0 -72.0
Re: Sloooooow dsl
Sycho_da
Enthusiast - Level 2
I'm done, havn't been able to play a game with my friends all week +1day. The connection jus loves to drop all the time. I'm lucky if I get 10mins without it dropping. Even when it doesn't drop everything seems slower. I'm done with the frustration. I will be changing my ISP soon. Seriously I feel like I should be paid for how bad of service I have from Verizon...
Re: Sloooooow dsl
ellen112
Enthusiast - Level 2

i haven't had any dsl service now since appox.  thursday august 25 2011 . i had reset my modem a couple of times so i tried to call verizon . after playing on the phone for ten minutes plus, i got a message that , yes , verizon is aware that the internet is down . ok . how long does it take to fix it ?

and like the prior posts it's been running so slow i might as well go back to my dial-up provider . so , when is my internet going to start working again ? is the current problem why the internet has been running so slow ? here's a question for you , if fios lines are installed across the street from my apartment , why can't i get the fios connection ?

p.s. i imagine you will prorate my bill for the lost time ?

Re: Sloooooow dsl
smith6612
Community Leader
Community Leader

@Sycho_da wrote:
Transceiver Revision: 7.1.254 Vendor ID Code: 4 Line Mode: T1.413-Mode Data Path: Fast Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 1088 384 Margin (db) 125.5 12.0 Line Attenuation (db) 31.0 18.5 Transmit Power (db/Hz) 14.0 -72.0


You're having a physical line issue. Your statistics aren't even showing up like they should, meaning the modem is mis-reporting the statistics. In addition, your sync rate isn't what it should be. If you haven't changed ISPs yet, please locate your NID and plug your modem into it to see if the statistics improve any. In addition, if you have Voice Service with Verizon, have you noticed any deterioration in the clarity or quality of the voice, including the presense of static, buzzing or humming?

If you need information on what a NID is, see this FAQ: http://www.dslreports.com/faq/1317 . It is usually located near your Electrical Meter or Panel, or on an extension pole between the street and your home.

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Re: Sloooooow dsl
DougVZ1
Specialist - Level 1

For answers on your billing question, pllease visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

You can use the Verizon Troubleshooter report and try to fix issues with your Internet service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

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