Home monitoring control not working at all!!

[kelly1]

I tried turning on my light from my iPad. Got an error. Tried from my cell phone. Same error: We are sorry. We are unable to complete your request. Please try again later. I'm about to ship the equipment back! This is absolutely useless to me! Thank god I didn't have my BACK appointment today. Our light is in the corner of the room and I had to climb over a chair to turn it on MANUALLY! I can't be doing that when I have 2 disks in my lumbar region of my back...DISAPPEARING on me. Fix the issue.......NOW!!!!!!!!!

[ElizabethS]

Thank you for using the Verizon Community Forum to communicate your Home Monitoring and Control issue to our support teams. We have sent you a private message with contact information for a dedicated specialist who is able to assist with resolution of your issue.

[kelly1]

Ok. Thanks.

[kelly1 · Accepted solution]

Just letting you know that as of now, it's working, but it really does need to be looked at by Verizon, considering the numerous amounts of complaints on this board about it.

[robertmack2]

need help