Move to Nexia

[Dukestane1]

Anyone made the move to Nexia?  I have only stuck with Verizon because of the HMC, and I have stuck with the HMC because of the amount of money I have invested in the equipment. I am excited to make the move in hopes that they are everything Verizon is not.

[_dot]

sorry to hear that shaenn...i prob will not be switching over ... might  try for 30 days, but if most of my 30-day trial is eaten up by bad equipment delays, i'll def cancel....at nexiahome.com/verizon doesn't it say "With Nexia, you’ll have all the home control capabilities as before, plus much more, while at the same ...." ??? so then are they gonna give you a free motionsensor? 

[shaenn]

Only motionsensor that Verizon has is part of the Outdoor Cameras. Have not heard yet it that works or not.

Hopefully I'll have the replacement by the weekend and I can fully test the system.

[Dukestane1]

Called Verizon to cancel th HMC and the rep did not know the service was being phased out.  She wanted to know if I was unhappy with the service.  

[shaenn]

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@Dukestane wrote:

She wanted to know if I was unhappy with the service.

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Thanks, I needed a good laugh.

Verizon just sent me a survey. One of the questions was how can we (Verizon) do better? My answer was that they need to start treating their customers like they need every single one!

[_dot]

g'day!       shaenn:about motion sensing: you know how you could go into settings for your indoor camera  {through hm&c) and adjust brightness and sharpness, and turn  motion sensor on or off? well, the nexia interface has no motionsensing setting, so your camera  cant trigger recording to start , hence, you'll need a motion sensor. i think. i don't know. dukestane?

[shaenn]

I had totally forgotten that the indoor camera even had motion detection. I only have it active on my outdoor cameras. The indoor camera are all pointed at access points (windows & doors) and are triggered by door/window sensors.

Odd though that Nexia skipped that option. 

My replacement Nexia bridge came today so I hope to have everything switched over tonight.

[rew10001]

I made the switch a week ago,  All Verizon equipment except the remote control was successfully transferred over to work with the Nexia bridge,  Motion detecction on the outdoor cameras works,  There is a check box in the camera edit menu.  In fact the motion detection works too well.  I have not been able to find a way to set the motion detection viewing area or to adjust the motion detection sensitivity.  I get a constant string of notification of motion detection.  If anyone has a solution to that please post it.

As others noted video quality and speed are greatly improved over Verizon HM&C.  The cameras can be set to high quality and HD modes. The Android app is a great improvement over the Verizon app.

All-in-all a positive switchover experience.  It did take several hours to convert and as others have mentioned. I have been tweaking the automations and settings during the following week.

I highly recommend Nexia.

[_dot]

well, well? killin me w suspense

[shaenn]

Just about finished with my conversion as well. Just have to finish the outdoor cameras. Some of them are in very hard to reach spots so it may take me a while to get to them. Fortunately I have spares of both the indoor and outdoor cameras. So I can configure one of the spares and then replace the camera with that. Then configure that camera and replace another one and so on and so on.

As you said, the remote does not function the same as with Verizon. But Nexia sent me the instructions on how to configure the remote. Unfortunately it does not use the Modes but is connected directly to a device like the Light Module. I've already emailed them that this needs to be addressed.

By the way, you can't flip the camera video. I have a P&T mounted on the ceiling and needs to have the video flipped. Nexia is working on it.

Sorry, but after two years of letting Verizon walk all over me, I'm going to take a hard stance here and demand everything work correctly.

[rew10001]

Here are some additional observations based on a week of Nexia:

1. The video recordings do not capture the triggering event. Verizon HM&C would do that by apparently backing the recording stream up and capturing the trigger.  This is a significant shortcoming currently.

2. The motion detection on the outdoor cameras cannot be adjusted in regard to the triggering area or sensitivity.  This makes the outdoor camera motion detection worthless.  I had to turn motion detection off becasue of the almost constant triggering of the motion detection.  This is also a serious flaw.

I revise my recommendation on Nexia based on this from highly recommend to recommend.  If the shortcomings I list above are not important to you, then switching to Nexia will be a positive experience.

[shaenn]

The Motion Detection and the Event Trigger Record are two major issues. Time to start badgering Nexia I guess. We've all gotten a lot of practice with Verizon. Let's get on it people.

The Minimote does not seem to be working as they suggested. I hope to convince them to do a mod to their software to make it function like Verizon did, using Modes.

I've been on their forum and they, unlike Verizon, have techs monitoring it and will give answers.

[Dukestane1]

I too will lower my recomendations at this time.  I have a number of automations that are set up and will turn on properly but will not turn off (I have a greater number of automation that work properly).  I can turn these devices off using either my phone or ipad, but the are not completly automated.  Not sure I want to pay for a service that is not 100% functional.  I have contaced support and was promised a call back in 24 hours but have not heard anything in several days.  I still like the service better than Verizons version, but my recomendation has dropped a notch.  After reading a bit about Mi Casa Verde which is now Vera, Nexia may be as good as it gets.

[shaenn]

Yes, I was hoping for more freedom in programming my automations and modes. But that doesn't look like that's going to happen. Just another "the consumer's dumb so we'll do it for them" interface.

[shaenn]

Talked to Nexia this morning. They are working on the Minimote issue and the will be addressing the motion detect area for the outdoor cameras. It helps to shame them by saying "Verizon did it, why can't you?".

[shaenn]

Got one more camera to go. It's up in the attic so I'm waiting for a cool night to swap it out. I'm luck I had extra cameras (indoor and outdoor) so I could configure and replace eack unit. Saved time climbing ladders.

Like the Hi-Res on the camera, much better than what Verizon allowed.

It looks like the issue with recording a few seconds before the event has been fixed. Although I have not tested it on all camera types.

They still need to address the detection area. Right now it does the whole field of view which is not good.

Nexia is still working on the P&T. There are no controls for the camer's light on the desktop and no controls at all for the camera on a mobile device. They also need to add the ability to flip the video since I have it monted on the ceiling.

Over all I'm pleased with the switch at this point. Of course anything would be better then Verizon.

[shaenn]

Got the last of my camers switched over this past weekend so that's it.

GOOD BYE VERIZON !

Not only have you lost me as a HM&C customer but because of your God Awful service related to the HM&C and just the general way you treat your customers, I'll be canceling all my services with Verizon shortly.

I had an issue with my Pan & Tilt camera during the switch to Nexia. They had a fix for it in a matter of days. With Verizon, that would have been weeks or months if ever. That's how it should be done.

Go back to doing just telephone service (wired), it's what you were good at and should stick with.

[markschmidt4]

For anyone that has questions about minimote functionality inside Nexia, the link below provides a great tutorial on how to connect and use the device with the platform:

https://mynexia.helpdocsonline.com/zwave-remote-control