new install
daver7
Newbie

outdoor camera works, indoor camera wont be recognised, any thoughts?

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autobot1
Enthusiast - Level 3

Is the camera wired or wireless?

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daver7
Newbie

wired...

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autobot1
Enthusiast - Level 3

can you see the camera showing up in the router, if so, can you ping it?

I'm sure you've tried already but I would poewr cycle the gateway and camera.

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daver7
Newbie

i recycled the power a bunch of times no success chcking the router now.   

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daver7
Newbie

it has an ip address and it has a webpage dont the user name and pw and oddly enough doesnt show  video... 

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autobot1
Enthusiast - Level 3

Not sure if I can help you beyond this. I did not encounter this problem...

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daver7
Newbie

thanks n 

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daver7
Newbie

anyone know how I can get this camera swapped out? 

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Criteria1
Newbie

Call the support line first.  The tech will walk you through some things and then failing that he can order another one for you.

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