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Call waiting removal

I had call waiting added to my service.  Didn't like it so I called 2 days later to have it removed.  It wasn't.  I've now made 5 calls and was told each time it would be removed and it is STILL ACTIVE!!  I haven't been able to get a live representative in the past 2 days after being on hold for over an hour on 3 different calls.  It appears the only way to have it removed is by someone at Verizon, it's not something I can turn off myself.  Anyone have a good suggestion as to how to actually get this annoying feature removed?!?

Re: Call waiting removal
Hi smanga1211,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.