Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Cannot receive incoming calls after DSL service installed

After DSL service was activated by Verizon I cannot receive incoming calls.  When the incoming caller dials the number, two rings are heard and the phone goes dead.  Out going calls appear to be fine.

Prior to DSL everything worked fine.  Other than plugging in the DSL line filters as per Verizon instructions, nothing has changed in the house wiring.

DSL service is not working - the DSL tech said the phone issue has to be resolved first.

Re: Cannot receive incoming calls after DSL service installed
Contributor - Level 1

I'm sorry you've had issues since DSL was installed.  We can assist in getting this resolved.  I've sent you a private message, please respond when you have an opportunity.  Thanks