Credit for landline service outage

[20patches]

Hello.  Our apartment building was without landline telephone service from 10/29/11 to 12/31/11.  Verizon dug up the sidewalk to fix the underground cable on 11/1/11.  There was a dispute with the city about the permit required to fix the undergroundcable.  The cable was finally repaired and service restored to the building on 12/31/11.

We've been calling to obtain credit from 10/29/11 to 12/31/11, but haven't all been successful.  Verizon has indicated they need proof of the outage for each specific resident.  The proof is the fact that Verizon dug a hole in the sidewalk on 11/1/11.

Please, can someone help us!  Thank you!

[KH-OrnEsh1]

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.