Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Credit for landline service outage

Hello.  Our apartment building was without landline telephone service from 10/29/11 to 12/31/11.  Verizon dug up the sidewalk to fix the underground cable on 11/1/11.  There was a dispute with the city about the permit required to fix the undergroundcable.  The cable was finally repaired and service restored to the building on 12/31/11.

We've been calling to obtain credit from 10/29/11 to 12/31/11, but haven't all been successful.  Verizon has indicated they need proof of the outage for each specific resident.  The proof is the fact that Verizon dug a hole in the sidewalk on 11/1/11.

Please, can someone help us!  Thank you!

Re: Credit for landline service outage

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.