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We set up a "wake up call" to our home phone, but have no idea how it was set up nor how to access it to turn it off.
Does anyone have a link to this service?
That absolutely did NOT answer the question!
I also set this up and am trying to find out how to cancel it online.
The only way I could find out to cancel the Wake Up call was to call voice mail and go through the menu.
You can only turn it on/off via voice mail. You can't do it on the FiOS Digital Voice account manager.
I have the same issue. I set up a wakeup call and can not figure out how to cancel it. I have called the voicemail number many times, navigating through the menus to canx, but to no avail. I easily fine the option to set up a wake up call, but not cancel.
I am beginning to worry that I set up the wake up call right before switching to Digital Voice (which has a different access number) and can only cancel using my old service. That would be a nightmare, since I don't have it any longer!
UPDATE- after writing the post above, I thought, "well maybe I still have access to the old voicemail number". Tried it, still had access, and went through the same menu options as the new service provides. Hovever, a third option under the wakeup call section was provided: "Review or cancel scheduled wake-up calls". Thank goodness!
I never had voice mail before FIOS; t hus no experience trying to cancel.
Why doesn't Verizon read these blogs and realize there is a problem?