Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So, I've been trying to port my two lines from Verizon to Ooma for a few months now and finally at what I hope to be the last hurdle on completing it. The problem is that the port of the second number is being denied. I was provided the explanation, "The phone number is working, but the local service provider (LSP) doesn't have the phone number in an assigned status therefore we are not able to port out. Please have [End-User] reach out to the LSP and get the phone number in the correct status so we can port." I believe this is from the third party which serves as intermediary in the whole porting process as the text was quoted in Ooma's email to me.
I contacted Verizon and, as it turns out was forwarded to sale, they confirmed that there was no block on that number and guided me to contact the other company for resolution. Well, considering that the problem is being encountered by the third party Ooma cannot do anything to resolve the issue as they can only resolve issues in transitioning the number from the intermediary party to them, not from Verizon to the intermidiary party.
I had issues porting from Vonage to Verizon previously and in the end it turned out to be Verizon's employees were jumping to conclusions that the port didn't go through, even though it had, and canceling everything out and sending it all back to Vonage without contacting me directly. Finally, one of them got a clue and called me and I was able to confirm all was good and they just needed to finalize it. So this wouldn't be the first time I've experienced porting issues attributable to Verizon....just hoping it to get it resolved in less than 8 months or so.
So, has anyone run into this issue before? If so, who do I need to speek to at Verizon that will have any clue about what the problem is and how to resolve it?