Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
We are having a tree removed on Feb. 22 which requires the phone line to be dropped out of the way. Verizon could not guarantee an early enough appointment on the 22nd, so we made the appointment for late afternoon on the 21st. The problem is that they say they cannot schedule the reconnect for the afternoon of the 22nd. Instead, they say we have to wait until the line is already down to make the service call. This makes no sense, and I'm worried that the reconnect might take days. Any ideas for getting around this?
This issue has been escalated to a Verizon agent.