Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
The 800-Verizon number is a call center in Mexico! I need to speak to someone who actually knows what I'm talking about. I was on hold for over 30 minutes! Please provide a number for someone here in the United States who is familiar with Verizon services (REALLY familiar; not through some training class).
These forums are primarily peer to peer support where users try to help each other. Occasionally you might get a Verizon rep to respond but not always.
You could try using the chat support
Click on the options in the menus. You will see a link to start a chat at some point.