messed up voice mail

[meltee]

Often when the line is busy there is an announcement to "press star and enter your mailbox number, otherwise hang up and redial the number you have dialed. "   This is utterly ridiculous, it does not allow anyone to leave a voice mail message.  I tried to actually contact verizon to report this problem, but it is totally impossible to actually get in contact with there so called support service through the website.  

[VZ_Kevin]

Sounds like the forwarding is set up but there's no actual mailbox for your number. Has this worked before? What's the voicemail access number you're using? I can check the switch for your number - PM me if you'd like.

[susrev]

Sorry for the inconvenience.  Sometimes if the voice mail 'link' goes down, information about the call (number called, whether it was on a busy or no answer condition) does not reach the voice mail system so it will know which mailbox should receive the call.  So the system prompts the caller to use * to reach your own mailbox or to re-enter the number of the person you were calling.  Then the system can deposit the call into the proper mailbox.  This should not be a frequent problem.    If this is happening on a regular basis, you can either call Repair or submit a repair ticket from the web under 'Support > Request Repair on the red tool bar.

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@meltee wrote:

Often when the line is busy there is an announcement to "press star and enter your mailbox number, otherwise hang up and redial the number you have dialed. "   This is utterly ridiculous, it does not allow anyone to leave a voice mail message.  I tried to actually contact verizon to report this problem, but it is totally impossible to actually get in contact with there so called support service through the website.  

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[crittermae1]

my vioce mail has just started to do the very same thing as discribed.how do i fix it

[jerrylevy1]

Just got my message set up but it still won't switch over after the specified number of rings.

[Tracie_IE]

I have a distinct ring on my phone (a sort of 2nd line for those not familiar, without a physical 2nd line) and this is happening to my distinct ring voice mail only. It used to work up until like a few weeks ago. Not really sure when b/c I had to have someone tell me b/c I don't ever call myself. It's my business line so any "new" customers would just hang up and not bother calling back.

Anyway, I have spoken to three people at Verizon so far. No one seems to be able to fix it. The last person I talked to said that everything looks like it's set up properly in the "system" so he was confused and would submit a ticket for it? He said it should be fixed within 48 hours. It's been that and I haven't heard anything. Just like the first woman who told me she was personally going to fix the problem and would call me back. Never did. That's why I had to make 2 more phone calls.

It's really upsetting me to think how much business I might be losing due to this problem.