Woke up this morning to 4G LTE Extender stuck on 11a of 14. Rebooted several times with no help. Anyone else??
us also same problem
Same problem here too
Jock64, as RyanC mentioned, the Network Extender issue have been fully resolved. If you're having any further issues please let us know, or reach out by clicking the following link here: http://www.vzw.com/contactus.
KevinM_VZW
Same problem. No response from VZW despite 1000s of reports.
rob_webster,
We did have an outage regarding Network Extenders not provisioning through completely. This has been addressed and resolved completely. Please let us know if you are still having trouble with the Network Extender.
RyanC_VZW
There was a post back in 2017 about the same issue.
Here is their response:
Just spoke with Verizon tech support and they confirmed that this is an outage on their end - and apparently nationwide. The rep I spoke with noted that it's been going on for several hours now.
Looks like we just have to wait.
Thanks will see when there up and running
Thank you! I have been trying to figure this out for hours. Verizon Support is worthless, of course they blame Covid19 but it was the same before all this started, thanks again
I want to be sure that things are working for you evanol. We did have an outage a few days back that was impacting our Network Extenders. It has been resolved. Is your extender back to normal?
ErinW_VZW
Mine started having issues a couple of weeks ago. Still stuck on 11a tried to support and no luck. it rebooted on it's own from what seems to be a firmware update. I thought it was bad so I bought a new one. same thing. unable to make calls or send non-imessage texts. I need to know what to do right know support chat has been worthless. NOT happy right now.
We want to ensure that you are able to use your Network Extender, rykelley66. To clarify, were you able to complete the setup after purchasing your new device? If so, what happens when trying to make a call? Do you hear a message that you're under 4G LTE Network Extender coverage when calling #48?
LaurenC_VZW
We want to ensure you can use your Network Extender, Davisyim. There was a known issue with the Network Extender. It has been corrected and you should no longer experience this issue. Please let us know if you are still having trouble.
DanielleR_VZW
im stuck on 11a also called support said 1hr wait time anyone have any fixes? reset modem , reset my extender. bad bad no go.
We want to ensure that you are able to use the service, Magic10. Are you still currently experiencing issues with the Network Extender? If so, please further advise. We will be standing by. ChrisM_VZW
Same issue -- reset the unit and rebooted my network twice. Sounds like a software problem on the server??
Initial thread from this morning:
If you can, use WiFi calling until resolved.
We appreciate you alerting us to the issue with your Network Extender, CISSYGEIGERMAN. Help is here, and our network team is aware of the issue. We see you posted this two days ago. Since then, the network team has found and fixed the issue. Please let us know if you are still experiencing trouble using your Network Extender.
GeorgeS_VZW
I have reset ours 2 times today and it is stuck on 11A as well.
I'm having the same problem on my 4G LTE Extender in Lewes, Delaware. I've been on their technical chat site for hours with no info being provided about the problem
@Wilber690 wrote:I'm having the same problem on my 4G LTE Extender in Lewes, Delaware. I've been on their technical chat site for hours with no info being provided about the problem
This is a known nationwide outage affecting 4G Network Extenders. As posted in this thread two hours ago:
Initial thread from this morning:
If you can, use WiFi calling until resolved.
Start a new topic or ask questions in the open forum.
