I recently installed a SLS-BU10B Network Extender in my home network. It works OK with a Pixel 2 phone. However, for the iPhone XR phone it worse than before the extender. The iPhone shows 4 or 5 bars when not making a call. Dialing #48 does say that the phone is under Network Extender coverage. However, when dialing, the call either does not go through or it drops down to 1 bar. The extender appears to indicate 1 connected user at first but then shows 0 connected users for the rest of the call. Additionally, when people try to call there is often no ring and also no missed call indicated. Below is some more diagnostic information:
anon7, that is very strange that you are having issues connecting to the network extender with your iPhone XR. Let's work to get to the bottom of this. Based on the steps you have already taken the next thing I want you to do is reset your network settings. Once your settings have been reset I want you to reconnect to your Wi-Fi but make sure Wi-fi calling is disabled. Once you have followed those steps I want you to try making a call to see if you are staying connected. Let me know what happens.
JustinB_VZW
I reset the iPhone Network Settings, but unfortunately, the same symptoms. I disabled WiFi calling. I also tried it before reconnecting the WiFi.
I am having this issue with the Iphone6. Started about a month ago.
Sorry to learn that you're also experiencing the same issue, pbdb. We want to work with your to find a quick solution. We'd like to ask a few questions to better assist. What changes or updates have been done on your devices lately? Have you tried restarting your phone or the Network Extender
ChristianP_VZW
No changes have been made to the devices.
I am having the same issue. I’ve had my 4G extender for 1-2 min and this just started happening in the last few days. Can someone please tell me how to resolve this or if I need to call Verizon for (hopefully) resolution?!?
We definitely want you to have a rock solid connection to your network extender at all times you are within range, angels96. Help is here with no need to call in. To clarify, are you also having issues with connecting an iPhone or something else? How close are you to the extender when you call? I know you mentioned having Wi-Fi calling both on and off. To avoid issues with the extender, please make sure that Wi-Fi calling is off at all times when trying to use the extender.
RyanM_VZW
I have had a level 2 support ticket open with Verizon for more than 2-weeks with more than 20-hours of support time logged without resolution. Apple has even replaced the XR to ensure the issue wasn't hardware on their side. The few setting option on the extender itself haven't made a difference, and neither has factory resetting the extender. The only temporary option identified so far is to shut off the extender and use WiFi calling on the iPhone. All non-iPhone devices lose the extender signal and also need to switch back to WiFi calling.
The problem with WIFI calling is that Verizon no longer allows the option for most phones to force WiFi calling. So if your cellular signal is only one bar, it will still connect with mobile. This is the whole reason I got the extender. If at least they would allow white listing, then I could leave the extender on for my Pixel phone and not interfere with the iphone. I wish Verizon would escalate this to their technical geeks.
Let's take a look into this, KimM86! Please provide the Ticket Number so we can do so.
DillonY_VZW
Gosh same here. Hubbu and I both have new iphone XR and never had extender before these phones. 1st extender they sent me after hours of googling then another hour or so on phone with verizon they said the extender was bad and sent me a new one. Installed new one yesterday and still can not hook up. Dialed #48 and said my phone is not under LTE coverage. I am sitting 18 inches away from device and internet router.
I reset network, I had Verizon do some sort of re boot , and reset my iphone back to factory settings (which was horrible as some my apps and passwords had to be re entered and my cards were de activiated from my wallet.) and made sure my software is up to date on the iphone
wendyb0205, thank you for all the steps you have taken thus far to resolve these issues. Help is here as you deserve a Network Extender that works. I know how scary a factory data reset can be but you are truly appreciated for taking the necessary steps to resolve the Network Extender concerns. Let's attempt a few more steps to get this issue fixed. Currently, on the Network Extender, are the lights showing all blue and solid? Have you reset your Wi-Fi connection in your home? Click the link provided for the step-by-step instructions to connect the Network Extender and keep us posted on your progress. https://www.verizonwireless.com/support/network-extender-basics/
NatashaR_VZW
I’ve been having this problem also ever since I got my iPhone XS, the new iPhones can connect to band 66 at your closet tower , and Verizon will only set your extender to band 13 or 4 BUT the phone will want to hold on to band 66 even if it only has 1 bar! Do a field test to determine what band your on when it won’t connect (most likely Band 66) then toggle airplane mode to connect to the network extender and do the same field test( problaly Band 13 when connected)
the solution for this problem is Verizon changing the network extender to Band 66 but they REFUSE to do it and won’t even admit its the problem
call them to complain, I’ve called and told them dozens of times and they won’t even open a ticket for me anymore
But if more people complain, the more they have to look at this issue
Update: The iPhone has been working OK the last 5 days since phone owner returned from travel. The phone has not been restarted since then. The iOS is now 12.3. Hopefully something has been fixed. Also the extender is on Band 13. The phone switches to Band 66 when enough away from the extender.
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