Hi - my wife and I both have iPhone 12 Pro Max phones, so they're the latest. We live in a very marginal/no signal Verizon location (Ignacio Valley, Novato, California). I've always had trouble getting WiFi calling to work, as it seemed like sometimes it appeared and sometimes it didn't depending on whether the phone was seeing a weak Verizon signal.
We got a 4G LTE Network Extender - easy setup, works great for outgoing calls, 4 bar signal strength through the whole house, #48 always shows connected to extender. However, even when I'm sitting a few feet from the extender, calls seems to not ring and go to voicemail.
I'd appreciate any thoughts or ideas.
Thanks!
Test away, please update if you find any issues.
Just checking, Agadams, I noticed that another community member, ram5thwheel gave some steps that worked for them. Have you tried those steps before? -Nicci
Thanks Nicci...I think you'll find if you read a few back in the thread that this issue has been resolved as far as I'm concerned.
For the most part the Extender appears to be working OK with the latest firmware installed. All of my test calls worked fine. However, I was running errands today and when I came back I did a test call from my landline and it did not work. I let my phone ring 3-4 times and did not get a “missed call” message. I looked at my phone and it was cycling between NO SERVICE, then three bars, two bars, one bar, then back to NO SERVICE with my phone sitting on a table about 10 feet from the Extender. This occurred several times. Then after about 10 minutes I was automatically reconnected with the Extender and my test call worked fine.
Has anyone else experienced this issue?
I am so sorry to hear that your device took a few minutes to connect to the Network Extender when arriving back home. Lets get this figured out. Are any other devices having an issue with connecting to the Extender After leaving and coming back in range? Did you try dialing #48 when back home? What make and model phone do you have? -Al
vzw_customer_support wrote:I am so sorry to hear that your device took a few minutes to connect to the Network Extender when arriving back home. Lets get this figured out. Are any other devices having an issue with connecting to the Extender After leaving and coming back in range? Did you try dialing #48 when back home? What make and model phone do you have? -Al
Al from Verizon -- I have the only Verizon phone in the house. #48 did not work. iPhone SE2020.
@ssprill wrote:For the most part the Extender appears to be working OK with the latest firmware installed. All of my test calls worked fine. However, I was running errands today and when I came back I did a test call from my landline and it did not work. I let my phone ring 3-4 times and did not get a “missed call” message. I looked at my phone and it was cycling between NO SERVICE, then three bars, two bars, one bar, then back to NO SERVICE with my phone sitting on a table about 10 feet from the Extender. This occurred several times. Then after about 10 minutes I was automatically reconnected with the Extender and my test call worked fine.
Has anyone else experienced this issue?
When I woke up this morning, my phone was not connected to the extender. Upon arriving home last night, I did not check to see if it connected automatically when in reach. I rebooted the phone after determining that it had not connected and after the reboot, the phone then connected to the extender. Samsung Galaxy 10 with latest firmware. This has happened before!
To my knowledge, I am unaware of any missed calls but still testing new firmware.
We want to make sure your concerns are met. This is certainly concerning, and we want your service to run smoothly. Please send us a Private Message to continue. *Licia
FYI - Verizon techincal support spoke with the Extender manufacturer, Askey, today and you can not add a Verizon Prepaid customers number to the Extender "closed" or "hybrid" list. Very disappointing.
If you try to enter a Prepaid number you receive the message "Your changes cannot be saved due to system error. Please try again later."
@ssprill wrote:Called Verizon to get status of my open ticket. Tier 2 support said that this was fixed via an upgrade by the Extender vendor about 2 hours ago and my ticket was closed. Hooked my Extender back up and turned off wifi calling on my phone. Also set device to "OPEN" in MyVerizon online. The extender updated firmware to version GA4.38 - V0.4.038.2131.
Needs thorough testing before I can confirm that this is fixed.
My extender received a FW update on 9/21/2021. I show the same version as stated above. We just got back from a short vacation so we are also in the testing phase. Will post again after a fair trial period. GOOD LUCK!!
Mike
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