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bradcooksey629
Newbie
‎10-11-2025 12:32 PM

I can't use my hotspot, help

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SynthpopAddict
Champion - Level 3
‎10-11-2025 04:02 PM

Is this a mobile hotspot device, or the hotspot function on your phone?

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Community Manager
Community Manager
‎10-13-2025 12:53 PM

We sent you a private message to discuss your hotspot concerns. If assistance is still needed, please engage with us there.

For anyone facing a similar issue, you please refer to the links provided:
Mobile Hotspot feature and app FAQs: https://www.verizon.com/support/mobile-hotspot-faqs/
Mobile hotspot device FAQs: https://www.verizon.com/support/mobile-hotspot-device-faqs/
I also suggest utilizing our Device Troubleshooting Assistant, which is accessible 24/7 to help customers with common questions and issues.: https://www.verizon.com/support/devices/#mobile


If you still require assistance, please contact us for support. -Red

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