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Data usage not available on MIFi6620L
merjacobs
Newbie

For the last few days I can no longer view data usage on the MiFi 6620L JetPack screen?

I have pushed the JetPack Reset button but did not help.

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IRETAY2
Enthusiast - Level 3

I have this problem, too. At the end of my billing cycle last month, it stopped showing my usage - and in fact went to 0 GB a day early - on my very last day of a 10 GB plan, it said I had used 0 GB! When the next billing cycle started - it showed 0 GB usage again, and now for the last 3 or 4 days, it is just saying that usage is not available.

I have not tried resetting the device, but if that didn't work, then there is something else happening, it seems.

When I had the issue at the end of my billing cycle last month, it also showed 0 usage on the website. When I called, the person I spoke with finally realized that there was some "glitch" - but since the jetpack and the website both were wrong - it seemed like a system issue to me.

I have now had to rely on the website to check my usage each day - and I am wondering how accurate that really is. I had been told by one Verizon rep a while back that Verizon was trying to phase out jetpacks and have everyone use cell phones instead - which I don't want to do.

Anyone else with this issue? Very annoying and I wonder how accurate it all is.

vzw_customer_support
Customer Service Rep

We want to do all that we can to deliver you the best possible service, Merjacobs. I looked into the “Usage is not available at this time” message you’ve experienced.

I've confirmed our best and brightest on Verizon Wireless’ I.T. staff are working towards a long term solution to get the data usage to come back. Until then, I’m sorry that customers will have to log onto their account on My Verizon for data usage.

Do you have a My Verizon account, Merjacobs? If not, one can be set up here: https://login.verizonwireless.com/accessmanager/public/c/reg/start?next_e=

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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IRETAY2
Enthusiast - Level 3

So DavidH, what you are saying is that Verizon knows this is a problem and is working to fix it? Or you are just working to fix merjacobs problem and not mine??

I also wanted to note that when I received my bill for the billing cycle I described above - it was completely wrong! It only seemed to tally some of the usage - it was well under my limit, but I know it was not correct. Makes me concerned that there really is no way to accurately keep track of usage.

Please reply DavidH and give more information about what the " best and brightest on Verizon Wireless’ I.T. staff" are doing about this issue? And when we can expect a fix.

vzw_customer_support
Customer Service Rep

That's a great question, IRETAY2. Our IT team is working on a fix for all the devices of this type that are being affected by this, and it will be included in a future software update.

 

PeterP_VZW

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IRETAY2
Enthusiast - Level 3

So when will a fix be available? Will we be notified about it when it is?

Not being able to be sure usage is accurate is a big issue and should be fixed quickly!

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IRETAY2
Enthusiast - Level 3

And just to add - so to get this issue fixed eventually - we will need to use more of our data to download a software update to fix a problem that Verizon has?? Seems we should get that update for free - or get a credit for the usage - or a credit for the inconvenience of not having the usage meter working in the first place.

Most of us who have a jetpack watch our usage carefully since it is expensive - and really don't want to end up paying extra for a fix that should be done automatically by Verizon.

LARRIE039
Enthusiast - Level 1

This initial post was in 2018 it's now 2020 and the same problem. 

KH-OrnEsh
Moderator Emeritus
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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vzw_customer_support
Customer Service Rep

Hi, LARRIE039. We are here to help. To clarify, have you set up a My Verizon account? CourtneyM_VZW

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RIVERTIME49
Newbie

I start getting "Data Usage is not available" about 2 weeks ago.  Nothing to do with my billing cycle.  Device is MiFi 6620L.

Please help.

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WA4NUF
Enthusiast - Level 2

Hope this isn`t an indication of Verizon dropping support on the Mifi6620L

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IRETAY2
Enthusiast - Level 3

I'd certainly hope not! Mine is not 2 years old yet and still under contract!

Hope we get an answer here soon - or some kind of update about the usage issue.

WA4NUF
Enthusiast - Level 2

I`ve been without a data usage also , almost a week. I also have done factory reset / restore and rebooted many times. I`ve talked to Tier 2 technician and all.

Since yours is not very old, hopefully that`s a good sign.

Would be nice to have an update from Verizon in the mean time.

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vzw_customer_support
Customer Service Rep

I understand the importance on being able to monitor the data usage from the device itself, WA4NUF. But, as of late March, the new security update does not support the data usage feature any longer on the MiFi 6620L, I'm sorry. So, you're correct. However, there is a work around to utilize other self-serve data usage options such as My Verizon app or My Verizon website. You can view your usage here by clicking on this link. http://vz.to/2xOk4Or.

 

JoeyM_VZW            

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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WA4NUF
Enthusiast - Level 2

One of the main reasons to get the 6620L was for the data display, not having to call and log in to our acct. to see the data each time. But if you were doing a security update, why not include the data usage too? Or is the 6620L already history ??

IRETAY2
Enthusiast - Level 3

Well, I just turned mine on and the data usage was back! Matches the website usage info - hope that it is somehow going to keep working again, since it is nice not to have to log in to see the usage!

Fingers crossed...

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vzw_customer_support
Customer Service Rep

That's awesome to see, IRETAY2. Occasionally rebooting just about any electronic device can have some fantastic benefits. I do appreciate your patience but we are a quick message away if yu find that you need any further assistance. 

 

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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IRETAY2
Enthusiast - Level 3

Thanks JenniferH! So far so good - it will usually start by saying that the data usage is not available, but then will display it a short time later. Hoping that continues!

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WA4NUF
Enthusiast - Level 2

Just found from Verizon tech. support the MiFi6620l data usage is no longer supported, via security update. The device was launched in 2014.

Way to go Verizon...

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vzw_customer_support
Customer Service Rep

Although 2014 doesn't seem like that long ago, in the world of technology it's like eons! All kidding aside, We realize knowing how your usage is doing can definitely be important, nearly as important as the security of your account. As your device is not compatible with current security updates, you would need to check usage via My Verizon, or move to a 

TinaN_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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