Device return
Frustrated998
Newbie

I'm in a long-term runaround with my account. I went to my local Verizon store obtained a jetpack took it home realized it was not working for me. I returned it within 20 days and paid the restocking fee. Subsequently, I received an email from Verizon saying I owe them. I called  customer service. I didn't have a Verizon phone number and they could not find my account number. Eventually the account was turned over to a collection company and I've gone back and forth with them explaining my situation and all they say is Verizon wants more. Has anyone else had such a terrible experience

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vzw_customer_support
Customer Service Rep

We want to take a look at your concern. We will be sending a private message. ~Peter

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