Do I need to return the network extender?
sshao
Newbie

I was in a postpaid plan for years and got a network extender from Verizon for free 2 years ago since the apartment had a really bad signal coverage inside. My leasing was just ended and there is no need for me to keep the extender. I brought it back to my local store but the agent told me there is no need to return this since I have had this for over 2 years. I searched my email but found nothing regarding whether I need to return it but I had a vague impression that I got the extender for free as a rental but I need to return this later. I am curious as the extender has a price tag of $250 but I was not charged at the beginning. Looking forward to have some comment under this circumstance. 

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jav6
Champion - Level 3

@sshao wrote:

I was in a postpaid plan for years and got a network extender from Verizon for free 2 years ago since the apartment had a really bad signal coverage inside. My leasing was just ended and there is no need for me to keep the extender. I brought it back to my local store but the agent told me there is no need to return this since I have had this for over 2 years. I searched my email but found nothing regarding whether I need to return it but I had a vague impression that I got the extender for free as a rental but I need to return this later. I am curious as the extender has a price tag of $250 but I was not charged at the beginning. Looking forward to have some comment under this circumstance. 


If it was provided to you at no charge, I would assume it is yours to do with as you please.  These were devices for customers to purchase or were provided for free to resolve a local coverage issue.  Which model is the extender?

...Just another VZW customer...trying to offer some assistance...
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