Ellipsis Jetpack itll say full charged when plugged in and when unplugged it'll only by 16%
poanna
Enthusiast - Level 1

My jetpack hotspot will literally say full charged when I plug it in to it's original charger on a wall outlet and as soon as I unplug it it says its 16%.. Sometimes it'll tell me it has no service or cannot connect to service but the next day in the same place it'll connect fine.. What do I do, can I hard reset to get it to work? 

poanna
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vzw_customer_support
Customer Service Rep

We would love to take a closer look into this issue. We will be sending you a Private Note, so we can continue. MoniqueH_VZW

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