Excess Date charge on Fusion router help

[SQUAREKNOT2020]

MY Fusion router has been charging for excess data usage that did not occur. This is an on going problem I need some help

[vzw_customer_support]

Seeing excess data being used is definitely a concern, SQUAREKNOT2020. Where do you see that data is being used? When did this start?

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SQUAREKNOT2020]

Talked to Support on Tuesday August 22nd. They are working on the problem they gave me [Removed]. I have not gotten back with them yet.

Thanks

Jack

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[vzw_customer_support]

I'm happy to learn you have partnered with support to resolve this, SQUAREKNOT2020. Please let us know if you have any questions.

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!