Gizmo watch won’t stay connected to 4g network extender
JenniferMomof2
Enthusiast - Level 2

Both my kids have the newest gizmo watch. If you set them next to the network extender, they will connect.  Well, it appears they connect.   The number of connected items in the extender goes up and the phone will ring when called.  I can’t verify what numbers are connected even when logging on to managing extender, it just shows me the number.  A few minutes after connecting to the extender, they will drop off.  This is very frustrating as they won’t ring in our house unless they are connected.  They also frequently don’t receive text messages.  Why are they dropping off and how can I prevent this from happening?

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vzw_customer_support
Customer Service Rep

We always want your Gizmo Watches to work properly. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.

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