Hotspot SMS
Lenny525
Newbie

SMS is full

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vzw_customer_support
Customer Service Rep

I apologize for the inconvenience caused by the error message. I would be happy to troubleshoot as I know the importance of getting the proper SMS alerts on the device. Have you tried sending a text message to the number of the Jetpack from another phone and then deleting it? 

Yale_VZW
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Lenny525
Newbie

Yes, I tried sending a txt msg from my cell phone on the 24th...got a

failure response on my phone. Today I got a txt msg test from VZN that was

received on the jetpack. I "deleted all" … the msg was deleted but the

Alert "SMS Memory Full" remains. At least I know I can receive SMS

messages. I know this issue is prevalent from the VZN forum. I had no

problem uploading the latest firmware. Model:AC791LFirmware version:

02.08.61.00

I have another AC791L that I purchased in June 2017, that one does not have

a problem.

Regards

On Fri, Oct 26, 2018 at 2:33 PM vzw_customer_support <

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vzw_customer_support
Customer Service Rep

Great question, Lenny525. I want to ensure that we are able to set the appropriate expectation for a follow-up. As Ann154 stated, please check your inbox for a Private Message. Let us know if this helps.

 

Lorenzo_VZW
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Ann154
Community Leader
Community Leader

Which model number do you have so the community members can provide the device specific instructions?

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Lenny525
Newbie

Manufacturer:Netgear, IncorporatedModel:AC791LFirmware

version:02.08.61.00Firmware

build date:2018/06/11Hardware version:2.0PRI version:000.053Web app version:

03.03.120.39MAC address:B0-B9-8A-B1-E5-4CWarranty date code:10/24/2018 14:05

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Ann154
Community Leader
Community Leader

Did you check the user manual for instructions? https://ss7.vzw.com/is/content/VerizonWireless/Devices/Verizon/Userguides/hotspot-vz-jetpack-ac791l-...

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Lenny525
Newbie

I am having the exact same problem as discussed on the Verizon forum

https://community.verizonwireless.com/thread/937212 . For some people the

problem (alert message) is removed when Verizon tech support sends a text

message to the device (page 4 of the thread).  Would you try sending a tech

message to the *AC791L Jetpack, *wireless # [removed].  The jetpack is

new (not refurbished) and was activated yesterday at the Verizon store (new

sim).  Thank you

Content modified as required by Verizon Wireless Terms of Service

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vzw_customer_support
Customer Service Rep

Thanks for the SMS specifications about the Jetpack. I can see how confusing it would be to continually receive a message alert about your SMS memory being full. I am confident that we can come to a resolution. I have sent you a message to your inbox in order to contact you personally and access your account. Please reply to me there.

 

Akane_VZW
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Lenny525
Newbie

How would you like to contact me?

On Sat, Oct 27, 2018 at 10:05 AM vzw_customer_support <

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Ann154
Community Leader
Community Leader

Lenny525

The VZW rep supposedly sent you a Direct Message through the community forum. If they did it would be in your community inbox.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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