Hotspot device roaming issues
askirkey
Enthusiast - Level 1

Hello,

I just bought an Orbic 5G hotspot and when I first brought it home, it worked fine. Now in the same spot it says it is roaming. However our phones in the same area are not roaming, and using the hotspot option on the phone does not trigger roaming.

I have tried a factory reset and it did not change the issue.

Any suggestions? 

12955.jpeg

Tags (2)
0 Likes
Re: Hotspot device roaming issues
vzw_customer_support
Customer Service Rep

I'm here to help with your Orbic concern, let's look into this. Are you unable to connect using your Orbic? When did the problem begin? What  is your current zip code? 

-Yani

0 Likes