Hotspot won’t reset
Katielady1194
Newbie

I got a text saying that I only had 10% of my hotspot left and that it would renew on 11/19. Well that’s today and I started to use it and I got a text saying I used it all? Like it didn’t resent. I don’t understand why. Our bill is up to date.

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Re: Hotspot won’t reset
vzw_customer_support
Customer Service Rep

 

Katielady1194. We definitely want to take a look at your Hotspot usage. We'll be sending a private note. ~Peter

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