In the past few weeks it takes multiple efforts for a call to go through. I have all blue lights on the extender, I hear the beeps on my phone stating I am connected to the extender, but the call won't go through. I either get a busy signal or a message stating that the call can't be completed. It often takes 2-6 tries to make a simple phone call!
what can be done to fix this?
Oh no, let's get this fixed ASAP . Do you have trouble with busy signals and calls not being completed when not connected to the extender? Has the extender ever worked properly? Do other phones have this trouble with the extender as well? Have you tried restarting your router and extender?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
To answer your first question, Yes, of course. That is why I bought the
extender. Poor coverage in my home. 2. The extender has worked fine for
about 6 months leading up to this issue. 3. Other phones haven't had issues
but I work out of my house and make calls much more so than other family
members. 4. I did restart both the extender and the router.
On Fri, Aug 21, 2015 at 12:01 PM, Verizon Wireless Customer Support <
We appriciate the details you provided. I know how important this is with you working out of the house. Just a few more questions so we can get this working. What model phone do you have? Do you still get busy signal and calls not going through when you leave your home area? What zipcode are you in?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have an iphone 6. zip code 80120. No, I do not get busy signals outside
of my home. As I'm sure you're aware, I have to turn off LTE when in my
home for the phone to connect to the extender.
On Sun, Aug 23, 2015 at 1:03 PM, Verizon Wireless Customer Support <
Any update on this? Problem still exists.
Sent from my iPhone
daverthal,
We want to ensure that you can reply on your service at home again. I know how important it is to have a reliable connection. It is definitely odd to hear that ohly your phone is having issues with the connection at home. I want to ensure that your phone is properly connected to the Network Extender.
Ensure that your phone is located within a 15-foot radius of the Network Extender. From your phone dial #48 then pres send. Review for confirmation accouncement and keep us posted with your progress.
YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes, it is connected
David Rosenthal
sent from my iPad
Thanks for confirming it's registering properly daverthal. Next, let's reset the network settings on the iPhone, by going to Settings > General > Reset > Reset Network Settings. After the Apple logo appears and phone is back, then completely power off the phone till you see Apple logo again, and test further. Thanks!
KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Did as instructed but that didn't work.
Sent from my iPhone
daverthal,
Thanks for the update on this. This has to be so frustrating & we are here to make sure we get this resolved. Since this has been happening, have you noticed any other changes to your phone? Downloaded any new apps recently? Also, do you have the most updated software on the phone?
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No new apps. I recently updated the software. This issue has been happening with both older and new software. The network extender is the problem, not my phone. I only have this problem when the phone is connected to the extender.
Sent from my iPhone
Daverthal, we appreciate all of your work. As the lights are all blue on the extender, what signal are you seeing on your phone when you are connected to the extender? Have you attempted to move the extender closer to a window at all?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
As I believe I've mentioned previously, I have all blue lights on the
extender, full bars on the phone, a beep when I make a call to acknowledge
that I'm connected to the extender. I have the extender antenna (or
whatever it's called) up against a window. I have not had an issue since I
bought the extender until now. It is apparent to me the extender needs to
be replaced.
On Sat, Aug 29, 2015 at 11:26 AM, Verizon Wireless Customer Support <
Daverthal, we absolutely do want your services running smoothly and appreciate the details. Please review the Private Message that I have sent to you so that we may further assist.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon Support, can you private message me about the exact same issue with an iPhone 6. I've spent hours on the phone with Verizon Tech Support and reset my phone, reset the extender, changed the LTE and Roaming settings on my phone and nothing works. My office mate has an Android phone and has no issues with the extender.
Thanks
Make sure Advanced Calling, if enabled, is disabled.
I live in Suwanee GA. My zip code is 30024 and my area code is 770.
Every time I dial a 470 area code from anywhere I get 1 ring and then a busy signal. My son is a Verizon customer with a 470 area code also zip code 30024.
i can’t reach my own son, a Verizon custome, at any time. This needs to be corrected immediately.
I can’t believe I’m the only customer with this problem!!!!
Help!!!!!!
A few quick questions...
If calls from a landline are placed to the telephone number, do they go through as they should?
Did your son port his number from another provider to Verizon?
Can calls to other area codes be completed without running into the same problem?
If possible, could other Verizon Wireless users in your area try to duplicate the problem to see what happens?
My apologies. I had 1 digit wrong. Please disregard.
Get Outlook for iOS<https://aka.ms/o0ukef>
dmcarver280 We understand your concern as it's important to be able to reach your son. Thank you for updating us, and we are happy to learn all is well. Should you need assistance we are here for you.
DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
