IP address
CMD5
Newbie

My IP address has me located in Indianapolis, IN.  I am 287 miles away.  This screws up my location for streaming.  How can this be changed?

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21 Replies
vzw_customer_support
Customer Service Rep

CMD5, 

We want help you get this right. You can change your IP address in the system preferences for your network. Which operating system are you using to stream on that device? For example, are you using a Mac, Windows, Android, or iOS? 

 

 

 

-Lasina

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CMD5
Newbie

Windows, however the problem is the router's IPAddress.  

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vzw_customer_support
Customer Service Rep

Thank you for confirming that for us. Have you already attempted to change your IP Address, and it was unable to yield any results?

 

*Robert

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Data5248
Enthusiast - Level 3

update 4 is Software Version: 222146 Release date: 06/22/2022 does you router have that version. What's changing:

The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services.

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CMD5
Newbie

I have a version installed 04-12-22.  When I check for a newer version, the message I get is that my firmware is up to date.

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vzw_customer_support
Customer Service Rep

We want to help you look into this further, CMD5. We sent you a Private Note, so we can continue working together.

 

-Jason

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CMD5
Newbie

Where do I find this private message?

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vzw_customer_support
Customer Service Rep

Hi there! Thank you so much for your patience. I would love to assist you with your router. Please send me a Private Message, so I can help.

*Ana

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Data5248
Enthusiast - Level 3

That the problem we are all having,  not able to get the update. 

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vzw_customer_support
Customer Service Rep

Thanks for contacting us on Social Media. We always want to make sure you have the best connection on America's Largest network.
Of course, the connection speeds may vary. Please follow and DM for any help with service. We are here for you 24/7!

*Heather

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CMD5
Newbie

Thank you, Heather.  You obviously have read nothing in this thread.  I am sure you will be most helpful.

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Data5248
Enthusiast - Level 3

I think update 4 is suppose to fix that problem have you tried updating the Verizon box..  

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CMD5
Newbie

My Router firmware tels me it is up to date.

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CMD5
Newbie


Release date: 04/12/2022
Software Version: 220745

That is my firmware and date of install.  I recieved a private message asking me to respond.  Search as I may, I can find no reply button.  This is a  very frustrating process.

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KH-OrnEsh
Moderator Emeritus

@CMD5 , 

Trying a different browser will sometimes help with the reply button.  Let us know if you are still struggling with this. 

 


@CMD5 wrote:


Release date: 04/12/2022
Software Version: 220745

That is my firmware and date of install.  I recieved a private message asking me to respond.  Search as I may, I can find no reply button.  This is a  very frustrating process.


 

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vzw_customer_support
Customer Service Rep

Hello! Did you need assistance today?

-Gina

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CMD5
Newbie
Hi CMD5. Please reply to this Private Note, so we can look into this issue with your IP address.   -Jason
 
Does anyone know how to reply to a private message?
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KH-OrnEsh
Moderator Emeritus

there should be a reply button as the bottom of the message.  Make sure you have clicked on the message and you aren't just viewing the subject line.  

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CMD5
Newbie

I moved from Edge to Chrome and was able to reply. 

Thank you.

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CMD5
Newbie

God help me.  Is there a number to call.  I just got a new message and there is no reply button.  

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