Increasing reception in outlaying areas...
ADFAMCORP
Newbie

I have to add port numbers to my browser settings so my 4G LTE network Extender with external aerial will program itself.

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John_Getzke
Champion - Level 1

There are a ton of posts to sift through so forgive me if I have overlooked something.

From what I can tell this user does not have access to a landline internet connection (coax,dsl,fiber).  He uses satellite for his TV at the moment and there may be a local Muni WiFi service provider in his area willing to broadcast a WiFi broadband signal to him, but that is unconfirmed.

That means all Verizon Network Extenders are out of the equation.  NEs are only going to help if there is a reliable broadband connection behind them providing a consistent connection.  Satellite and Muni WiFi isn't going to cut it in my experience.

That leaves him with the a 4G router that talks directly to his local tower(s?).  The best thing he can do is boost his reception with a booser/amplifier kit.  I cant tell if he already purchased one or not but it sounds like he has and also worked with a local tech at some point or another (for the GPS concern?).

Roof mounting the GPS antenna should not be necessary.  Satellites would be just as visible a window facing the equator with a clean line of sight as they would on the roof, although roofs will certainly perform better.  Having to mount a GPS antenna on the roof suggests the area is covered heavily by trees or other objects that are otherwise not present on the roof.  Users need a minimum of 4-5 good GPS satellites to get a lock.  There is not much of an advantage of viewing more than the minimum with these devices as they are stationary.  Once locked the GPS coordinates are not very important anymore.  GPS performance is not related to the throughput of the device itself.

So... If this were me I would spend my time playing with the booster kit to get the best VZW service that I could in this environment.  Sounds like he already has a roof mounted antenna to play with so I'd consider adding that to the solution to improve the results.  If the native signals in the area are too poor to begin with then the booster isn't going to make much of a difference and alternative service providers or setups should be considered.  Generally speaking placing the antenna higher in the air in addition to a higher powered antenna/booster kit will improve the results.

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vzw_customer_support
Customer Service Rep

We want to make sure your network extender has the correct settings to provide you with the best service, ADFAMCORP. If you are unsure of what ports must be unblocked, please check out these links. http://spr.ly/658282Ovy; http://spr.ly/658482OvK

 

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ADFAMCORP
Newbie

Hi,

I have the list of the ports that will suppositly fix my problem, but if

what I've read is true, I would have to pay Verison $500.00 for an IP

address. I may switch to ATT. This set up I have, was recommended by

Verizon personnel. I think I've been had...

Not happy,

John

On Wed, Sep 20, 2017 at 11:00 AM vzw_customer_support <

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Wyatt88
Enthusiast - Level 3

If you have good wifi at your house, you can use the "WIFI calling" feature on your phone. This will force any cell calls to go through your house wifi and bypass the extender.

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ADFAMCORP
Newbie

Setting the phone on wi-go was one of the very first things I did.

My research tells me I need a IP address, so I can open some ports in my

router.  Verizon wants $500 for one.  They are one of the only cell

carriers that charges for this service.  I picked the wrong carrier.  I may

change.  I'm mad as [removed] since it was their idea to get the extender and

aerial...

Thanks,

John

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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jav6
Champion - Level 3

I'm not aware of a network extender requiring a dedicated IP address from an internet provider.  As for ports being opened in browser, I believe that really is using a browser to access your local router for configuring ports that the network extender needs.

...Just another VZW customer...trying to offer some assistance...
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ADFAMCORP
Newbie

Hi,

Neither was I... Live and learn...

Verizon never gave me a reason either...

Extender would not self program... I live in a bad place for reception. I

get 10 strong satellite signals 100 % of the time with the external aerial

they added, but still nothing...

I read for almost 2 weeks to find out the problem. Verizon technical

service does not have a clue about all of this. Talked to several and they

all had a different answer. 2 hung up on me... Unbelievable....

Good night,

John

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Ann154
Community Leader
Community Leader

Did you register the network extender with your MyVerizon account online?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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ADFAMCORP
Newbie

Morning,

If I was asked or told to register, then I did. At my age I don't remember

everything, but I don't see why I would not register. How can I find out?

Thanks,

John

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stef7
Master - Level 2

I think in MyVerizon online, you'll see the devices configured to the account.

Maybe your specific extender is defective?

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ADFAMCORP
Newbie

Hi,

How can I get my unit checked at N/C as its brand new?

I really don't think it's damaged as the information I read on certain

ports that need to be opened on the router for this unit. The info all

came from the Verizon troubleshooter and Q&A sections..

I'm looking for someone who agrees with my assessment and will advise me

how I get Verizon to help me. I've put hundreds of dollars into this setup

at their advise and have 1 or 2 bars. 3 on a really good day. My system

is slow..

My extender just sets here unpluged...

John

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stef7
Master - Level 2

John,

Did you see this webpage about the 4GLTE Extender by Samsung?

Samsung 4G LTE Network Extender Support | Verizon Wireless

Is this your model?

If so, watch the video. I see nothing about opening ports on your browser (?) or router to get the device to work. You should be able to follow the steps in the video, and determine if the unit is working.

To set expectations properly, looks like you need to be within 50ft of the extender for it to work effectively.

If your device is showing you have 10GPS connected (you only need at least 4), you should be good to go.

Did you dial the #48 (if I remember correctly) to hear a response from the unit? If you don't hear that, or if the device isn't letting you make and receive calls within 50ft of the device, then the unit may be defective. To be honest, I didn't look at the whole video... I bet there are troubleshooting tips further into the video. Also, if you are having difficulty with the device, call the manufacturer. Someone specializing in the extender is probably going to provide you more support than someone who's job isn't specifically dedicated to supporting the device. Call Samsung!

Hope that helps.

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ADFAMCORP
Newbie

Hi,

Well, I have a Verizon 4G LTE, SLS-BU103. Did not find any video???

I've been through everything I could find on the Verizon site concerning my

extender and router/modem...

Please send me the video and I'll get into the balance of your message.

Out of time today..

My unit only goes to step 8a then resets to step 6... Keeps cycling so I

shut it off after a few hours..

Thanks,

John

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jav6
Champion - Level 3

Here is the direct link to the video.  I hope you can get past the annoying grin and accept how 'easy' it appears to install this device: https://www.verizonwireless.com/support/4g-samsung-network-extender-setup-video/.

From your description of failure between steps 6 and 8, it appears that the GPS signal is not being acquired properly.  Have you tried moving the unit close to an outside window or connecting the GPS external antenna and extending it to an outside window?

...Just another VZW customer...trying to offer some assistance...
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ADFAMCORP
Newbie

I watched that video the day I set up the extender. Nothing advanced...

I've had the unit in a window, I've put the GPS unit on the roof and I

ended up with an external aerial 30 ft in the air on a tower. That's how I

have 10 strong gps signals...

I'm way beyond where you're looking. That page you sent with the ports

that must be opened, that is where you need an IP address in order to

reprogram the unit to open the ports. You can't get access without the IP

access. I know, I tried...

Come back to me when you get to the point I'm at. Sorry if I seem

ungrateful but I've been through this with countless Verizon tech agents

with no help. You wouldn't believe what I've gone through and the answers

I've gotten...

I really appreciate your interest. Your the first person who seems to

really wants to help...

Later,

John

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stef7
Master - Level 2
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stef7
Master - Level 2

sometimes this website is sooo flakey. I'd report numerous issues to the webmaster if I knew how to do it. the site suffers from an inability to handle simple copy/paste operations... oh well.

i think your situation is getting a little clearer.

so if your router has a firewall enabled, then you do have to do a little work according to the manual, and I assume, you are able to log into the Admin panel of the extender. To do so, your browser needs to reference the IP address provided on the front panel of the extender (you can scroll through the displays to get to the IP address assigned to by your router).

this is all in the manual.

the problem here may be that someone really customized the configuration of your router. if that's the case, you are going to get further / faster if you download onto your PC a problem like TeamViewer, and allow someone pretty savvy in networking and familiar with your extender to remotely log into and take control of your PC, then login / look at the configuration of the router, then use the information from the manual to modify the firewall settings in the router...

the person to do this would be someone at Samsung if you are getting only so far with a Verizon Tech Rep.

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ADFAMCORP
Newbie

Morning,

Thanks for all your concern and attempt to help me...

I've have the guide and the manual...

At this point I'm fed up. I spent weeks on this. I have to move on for

now. I have two businesses and my wife is disabled. I've got to get

caught up on all the problems going on, then I'll spend some more time on

this...

Thanks again,

John

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vzw_customer_support
Customer Service Rep

It sounds like you have quite a bit going on and we don't want to take up too much of your time. I an sending a private message in hopes of gaining more information from you to get the resolution you are looking for.

 

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jav6
Champion - Level 3

Just to correct one of my earlier replies, the startup status steps 6 thru 8a that your 4F Network Extender was having issues with is NOT the GPS signal acquisition. From the article at Startup and Troubleshooting - 4G LTE Network Extender | Verizon Wireless Step 6 is acquiring the local IP address from your router. Step 8 is the communication via IPSec to the Verizon Security Gateway's.  This failure could be caused by your local router's firewall settings or having IPSec disabled. This article talks about this Unblock Ports / IP Addresses - Verizon Wireless Network Extender | Verizon Wireless .  Sorry for incorrectly pointing towards GPS failure.

...Just another VZW customer...trying to offer some assistance...
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jav6
Champion - Level 3

What make and model router do you have for your 4g Network Extender to connect to? We can look at the admin/user guides for that router to see what configuration might help.

...Just another VZW customer...trying to offer some assistance...
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