Is the LTE Network Extender linked to the Verizon Account it was purchased on?
marcia-6577
Newbie

I purchased the LTE Network Extender on my own post-paid account. I've since closed my personal account and am on my husband's post-paid account. Will our LTE Network Extender still work? When we turn it on, it looks like it's trying to hook up but just keeps trying to hook up and is not succeeding.

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jav6
Champion - Level 3

@marcia-6577 wrote:

I purchased the LTE Network Extender on my own post-paid account. I've since closed my personal account and am on my husband's post-paid account. Will our LTE Network Extender still work? When we turn it on, it looks like it's trying to hook up but just keeps trying to hook up and is not succeeding.


The Extender's MAC ID needs to be added to the new account by VZW Technical Support (and possibly removed from your old account).  The database that associates your Extender's MAC ID needs to know the correct account to use.

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

Hey, marcia-6577. That's a great question. Thanks for reaching out. You absolutely can still use the extender, it will just need to be activated under the new account. Let us know if we can help you get this started.

*Haley

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