Jet Pack Data
Kdhitt
Enthusiast - Level 1

My son has used all the high speed data on the jet pack(called unlimited by Verizon). He has to do online school due to coronavirus. Anything we can do? We do not have any other access to the internet due to the remote location of our home.

Was told after hour and five minute wait that there was nothing Verizon would do about this situation. So much for helping out in a crisis!

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vzw_customer_support
Customer Service Rep

Hello Kdhitt,

 

We know how difficult it has been for everyone transitioning to working from home. Starting March 25th through April 30th, we are applying 15GB of additional data to plans: https://www.verizon.com/about/news/verizon-helps-eliminate-worry If your son is being asked to watch videos as a part of his lesson plans, please advise him to lower the quality of the video as much as possible. Lower qualify will use less data and allow your data to last longer.

 

ChristopherM_VZW

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