My jetpack is on and I can connect to WiFi, but the screen is black and I can't turn it on by pressing the power button.
I'm sorry you are having issues with your Jetpack. Please clarify, you mention it's on and you can connect to Wi-Fi but the screen is black. How are you connecting to Wi-Fi with a blank screen? DoloresK_VZW
The WiFi is on and sending a signal. If you know the password and have connected before, it just automatically reconnects. Is there a reset for a black screen? Is there a remote connection to control the screen? Is there a replacement for the screen? It's a pretty simple and straightforward question.
In my case, external devices connected automatically after charging Jetpack for 3 hours. Screen is still blank — can’t tell if device is on or off, or when it’s fully charged. What now?
If your screen is blank but the LEDs respond to power cables then the screen has failed. You will need to service your Jetpack by calling it in for warranty work. Work with a rep on this one.
We appreciate those details. To ensure we are on the same page we want to clarify. The jetpack connects to other devices however the screen does not turn on, correct? Is there any physical or liquid damage?
GeorginaG_VZW
It was already connected before the screen went to black.
Thank you for clarifying, Susie. What troubleshooting steps have you already taken? BrittanyC_VZW
This happens to me sometimes. I always just take the battery out of the jetpack, put it back in, then power it back on. The screen will then work normally. Another option would be restarting the jetpack from the jetpack admin page. I have not personally used the admin page to do this, but it should work.
philmar1
Thanks for the very helpful information and solutions for this issue. Your information was a ton better than the Verizon Customer support reps.
I was able to use the Jetpack Admin screen to restart the Jetpack & once it restarted the display was working again.
The Restart Jetpack option is available under the Sign Out button at the upper right hand corner of the Admin screen.
Thanks again!!
A million thanks! I did the restart from the admin page and it works perfectly now.
This is the second time I've had this issue. The first time I did not know I could reset from the admin page and I ended up ordering a new battery for it, which worked -- except now I know I never needed that new battery! I tried working with Verizon customer support -- what a joke. Again, thank you for taking the time to answer this question.
Taking out the battery and putting it back in did the trick. Screen now shows. Thanks.
Removing battery and putting back in worked for me also. Thanks to all who posted this solution!
Same here...pulling the battery out...then reinstalling fixed the problem
Worked for me, too! Thanks.
I unplug the Jetpack from the power source, then remove and replace the battery. This works for me.
Mine too went black after charging so I did use the Adm. to restart it. That seemed to work and the screen showed the normal info. but after 10 secs. or so went black again. The unit seems to be working but why the black screen again?
I tried the restart which for a short time lights the screen but then after about 15 secs. goes black again.
rosepark,
We want to make sure you can use your device. Have you tried the admin page or removing the battery? Is there any damage to the device?
JenelleW_VZW
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