Jetpack
edudellsr
Newbie

Why does this jetpack says to insert a SIM card when I don't have a SIMs card. However, sometimes it lets me on the internet, but most times it does not as very frustrating. Help!

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Weth
Legend

The jet pack has a SIM card.  Sometimes these are hidden under the battery in jet packs.  It is loose or dirty most liked giving uneven experience and the error you point out.  

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vzw_customer_support
Customer Service Rep

I'm sorry to learn that you are experiencing issues with your Jetpack device (https://www.verizonwireless.com/support/verizon-jetpack-faqs/), edudellsr. We are committed to resolving your service concerns as soon as possible. We want to make sure that you have the correct information about your device and if it uses a SIM card. What is your specific Jetpack device model?


AntonioC_VZW

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