LTE 4G Network Extender Stuck on 11a of 14

[Pea18]

Hi,

My LTE 4G Network Extender has been stuck on 11a of 14 for hours.

I have factory reset it but it still doesn't work.

I am located in Seattle, WA. Is there anyone else experiencing this?

I tried customer support live chat last night and received no help at all.

Thanks.

[jav6]

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@Pea18 wrote:

Hi,

My LTE 4G Network Extender has been stuck on 11a of 14 for hours.

I have factory reset it but it still doesn't work.

I am located in Seattle, WA. Is there anyone else experiencing this?

I tried customer support live chat last night and received no help at all.

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Yes, there is another active thread with users experiencing the same issue.

https://community.verizonwireless.com/t5/Network-Extender/4G-LTE-Extender-stuck-on-11a-of-14/m-p/117...

[vzw_customer_support]

Pea18, we appreciate the steps you have taken in efforts to resolve your Network Extender concern. Allow us the opportunity to review the details. When did this concern start? Is this the initial activation for the device? Can you please let us know which steps you have completed https://www.verizon.com/support/knowledge-base-204067/?

SylviaT_VZW